WesternU Status

All Systems Operational

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

MBVA Lebanon Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2025

No incidents reported today.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

TeamDynamix Performance Degradation (support.westernu.edu)

Resolved - TeamDynamics has resolved the issues with Work Management.
Nov 10, 14:00 PST

Investigating - An update from TeamDynamics: "We want to provide an update regarding the performance issues affecting our application.

As shared earlier, we deployed a fix intended to resolve the degradation. Unfortunately, the fix did not produce the expected improvements, and we are still seeing performance challenges.

Our team is actively investigating the issue with high priority. We are exploring additional solutions and working diligently to identify and address the root cause. We understand how critical our service is to your operations and deeply regret the inconvenience this is causing.

We will continue to keep you informed with regular updates and will notify you as soon as we have more information or a confirmed resolution. Once we restore service, we will provide additional information on root cause."
Nov 10, 11:15 PST

Identified - TeamDynamics- "We have identified the issue and are actively working to develop a fix for the Work Management performance degradation. We'll continue to provide updates as we know more about estimated resolution time."
Nov 10, 08:13 PST

Investigating - TeamDynamics is currently investigating reports of performance degradation. Their team is actively working to identify the cause and will provide updates as more information becomes available.
Nov 10, 07:40 PST

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

support.westernu.edu Slowness

Resolved - This incident was resolved by TeamDynamix around 12PM PT.
Nov 6, 14:16 PST

Update - TeamDynamix is acknowledged there is an issue and are investigating: https://status.teamdynamix.com/incidents/c6hr6gf8fddj
Nov 6, 10:49 PST

Investigating - We have observed that support.westernu.edu is loading very slowly. This is a hosted application and TeamDynamix's own status page has not provided any updates yet.
Nov 6, 10:44 PST

Nov 5, 2025

No incidents reported.

Nov 4, 2025

Wireless Issues

Resolved - We have not received any reports of issues since the fix was implemented. This incident has been resolved.
Nov 4, 13:34 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 12:05 PST

Update - We can confirm that wireless is currently down on the Pomona campus. This is not affecting Lebanon or offsite locations.
Nov 4, 11:50 PST

Investigating - We have reports of wireless issues in several buildings in Pomona. We are investing the issue right now.
Nov 4, 11:38 PST

Epic Error Prompt

Resolved - OCHIN reports that this issue has been resolved.
Nov 4, 10:41 PST

Identified - We have been informed by OCHIN that Epic is experiencing random error messages and kicking users out of Epic.
Nov 4, 10:02 PST

Nov 3, 2025

Self-Service Issue

Resolved - This incident has been resolved.
Nov 3, 22:46 PST

Investigating - Banner Self-Service and several links on my.westernu.edu are unavailable right now. We are investigating the issue.
Nov 3, 21:31 PST

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.