WesternU Status

All Systems Operational

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2025

No incidents reported today.

Mar 31, 2025

Epic Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 PDT

Scheduled - OCHIN will restart the Epic server tonight at 8 PM to resolve an issue causing EPIC to freeze on devices. On-campus Epic access will be briefly interrupted during this time. Remote access via https://remote.ochin.info will remain available.
Mar 31, 10:26 PDT

WesternU Citrix App Connection Issue

Resolved - The fix has been confirmed working by multiple individuals in IT and CDM. Issue resolved.
Mar 31, 17:26 PDT

Monitoring - A fix has been implemented, and we are testing the results.
Mar 31, 11:42 PDT

Update - Citrix is still working on resolving the issue of accessing axiUm from off campus.

Use of the GlobalProtect VPN in conjunction with the Citrix Workspace app that includes the server address HTTPS://Access.WesternU.edu will allow access to axiUm through the Citrix StoreFront.

Access to axiUm on the WesternU campus is not affected
Mar 27, 14:35 PDT

Update - IT is still working with Citrix to resolve the issue with accessing axiUm from off campus.

Use of the GlobalProtect VPN in conjunction with the Citrix Workspace app that includes the server address HTTPS://Access.WesternU.edu will allow access to axiUm through the Citrix StoreFront.

Access to axiUm on the WesternU campus is not affected.
Mar 24, 09:51 PDT

Identified - Currently axiUm cannot be accessed from outside of the WesternU network (off-campus). Access to axiUm directly through the website Access.WesternU.edu is also not available.

Use of the GlobalProtect VPN in conjunction with the Citrix Workspace app that includes the server address HTTPS://Access.WesternU.edu will allow access to axiUm through the Citrix StoreFront.

IT is currently working with Citrix to resolve these issues. Access to axiUm on the WesternU campus is not affected.
Mar 19, 09:33 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 19:31 PDT

Investigating - WesterrnU Citrix apps are unavailable.

IT is actively investigating an issue with WesternU Citrix apps.
Mar 14, 15:35 PDT

Mar 30, 2025

Network Storage Maintenance

Completed - The scheduled maintenance has been completed.
Mar 30, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 09:00 PDT

Scheduled - This maintenance is predicted to have no impact on the community. During this maintenance window IT will be upgrading the firmware on a couple storage devices that for our servers.
Mar 13, 15:20 PDT

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Epic Printing Issue

Resolved - Epic Printing is now working properly.
Mar 28, 17:04 PDT

Update - OCHIN has updated that Epic print jobs moving forward should have no issue printing.

However, if any documents sent to the printer earlier today (3/28) that have not yet printed, will need to be sent to the printer again.
Mar 28, 11:11 PDT

Monitoring - OCHIN, the vendor for Epic, reported that there was an Epic printing issue earlier this morning (3/28).

While OCHIN has resolved the issue on their end, there is still a backlog of print jobs/documents in the queue, so it may take some time for them to process.

Currently there is not an ETA for when all print jobs should be processed.

WesternU IT is monitoring the issue and will update when printing has completed.
Mar 28, 09:40 PDT

Mar 27, 2025

Mar 26, 2025

Network/Internet Outage: COMP-NW & Oliver Station

Resolved - No reports of issues since the fix was applied earlier this morning.
Mar 26, 14:50 PDT

Update - Confirming that internet has been restored at both COMP-NW and Oliver Station. We will continue to monitor the situation.
Mar 26, 08:58 PDT

Monitoring - An Internet connection has been reestablished.
Mar 26, 08:34 PDT

Investigating - We are currently investigating this issue.
Mar 26, 07:51 PDT

eTranscript Issue

Resolved - This incident has been resolved.
Mar 26, 14:35 PDT

Investigating - Transcript ordering is currently not working correctly, investigating.
Mar 26, 13:48 PDT

Elixir Outage

Resolved - This incident has been resolved.
Mar 26, 12:53 PDT

Investigating - Elixir is currently down, we are actively troubleshooting the issue.

When attempting to login, you may receive an error message saying, "Application Not Authorized to Use CAS..."
Mar 26, 08:37 PDT

Emergency Patch Maintenance

Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT

Scheduled - An emergency maintenance is required to address a security vulnerability. IT will be updating and rebooting servers this evening which will briefly impact some applications.
Mar 25, 20:36 PDT

Mar 25, 2025

Mar 24, 2025

Epic Scheduled Maintenance March 2025

Completed - Scheduled maintenance has been postponed. Additional communication will be provided when a new date/time is determined.
Mar 24, 17:37 PDT

Scheduled - Standard maintenance will be performed on our Epic hardware.

This maintenance will update our hardware to the current version supported by the vendor and will improve the overall performance of Epic.

This maintenance is being completed after hours, and it should not impact any clinical services
Mar 17, 16:28 PDT

ADFS Login Page Issues

Resolved - No reported issues since a fix was applied mid-day Saturday. Issue resolved.
Mar 24, 10:10 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 12:12 PDT

Investigating - We are aware that some customers are experiencing issues loading ADFS, which is used for logging into sites like go.westernu.edu and canvas.westernu.edu. Some users may find that the login page does not load or times out, but then becomes accessible again after a few minutes.

At this time, we do not see any issues on our end, and this may be related to Microsoft's systems. However, we are actively investigating to confirm the cause. We will provide updates as we learn more.
Mar 22, 11:38 PDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

Mar 21, 2025

Completed - The scheduled maintenance has been completed.
Mar 21, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 PDT

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Mar 19, 14:53 PDT

Monthly IT Patch Maintenance - March 2025

Completed - The scheduled maintenance has been completed.
Mar 21, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:00 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Mar 19, 14:52 PDT

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Banner 9 - Connection Issue

Resolved - Banner 9 access issue has been resolved.
Mar 19, 09:21 PDT

Monitoring - IT has implemented a fix to address the blank screen issue in Banner 9.

User may need to close the Banner 9 connection and reconnect.

The fix is being monitored but Banner 9 access should be available.
Mar 18, 10:05 PDT

Investigating - IT is currently investigating the issue of blank screens when accessing Banner 9.
Mar 18, 09:34 PDT

Mar 18, 2025