All Systems Operational

University Networks Operational
eduroam (wireless) ? Operational
Pomona Campus Operational
North Central Spay & Neuter Center Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Village at Indian Hill Operational
MBVA Lebanon Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft ? Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 7, 2025

No incidents reported today.

Nov 6, 2025
support.westernu.edu Slowness
Resolved - This incident was resolved by TeamDynamix around 12PM PT.
Nov 6, 14:16 PST
Update - TeamDynamix is acknowledged there is an issue and are investigating: https://status.teamdynamix.com/incidents/c6hr6gf8fddj
Nov 6, 10:49 PST
Investigating - We have observed that support.westernu.edu is loading very slowly. This is a hosted application and TeamDynamix's own status page has not provided any updates yet.
Nov 6, 10:44 PST
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Wireless Issues
Resolved - We have not received any reports of issues since the fix was implemented. This incident has been resolved.
Nov 4, 13:34 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 12:05 PST
Update - We can confirm that wireless is currently down on the Pomona campus. This is not affecting Lebanon or offsite locations.
Nov 4, 11:50 PST
Investigating - We have reports of wireless issues in several buildings in Pomona. We are investing the issue right now.
Nov 4, 11:38 PST
Epic Error Prompt
Resolved - OCHIN reports that this issue has been resolved.
Nov 4, 10:41 PST
Identified - We have been informed by OCHIN that Epic is experiencing random error messages and kicking users out of Epic.
Nov 4, 10:02 PST
Nov 3, 2025
Self-Service Issue
Resolved - This incident has been resolved.
Nov 3, 22:46 PST
Investigating - Banner Self-Service and several links on my.westernu.edu are unavailable right now. We are investigating the issue.
Nov 3, 21:31 PST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Elixir/eProcurement Down
Resolved - Elixir / eProcurement is now operational and accessible.
Oct 30, 11:25 PDT
Investigating - ELIXIR / eProcurement is currently unavailable.

Updates will be provided as soon as they discovered.
Oct 30, 09:09 PDT
Microsoft Office 365 Apps Issues
Resolved - Microsoft has confirmed that the Microsoft Office 365 Apps suite issue is resolved and all services are restored.
Oct 30, 08:24 PDT
Update - An update has been provided by Microsoft:

"Our configuration deployment and traffic rebalancing is showing steady service health improvement. Some users may experience residual impact until availability fully recovers. We're monitoring for an extended period to ensure service health is restored as expected."

The next update from Microsoft is expected Wednesday, October 29, 2025 at 6:00 PM PDT
Oct 29, 16:54 PDT
Identified - An update has been provided by Microsoft:

"We've completed the deployment of a healthy configuration and we're continuing our active traffic balancing efforts as well as monitoring corresponding service telemetry to ensure widespread recovery."

The next update from Microsoft is expected Wednesday, October 29, 2025 at 4:30 PM PDT
Oct 29, 13:26 PDT
Investigating - Microsoft is reporting various issues (access and crashing) across the Office 365 office suite apps including but not limited to:

Microsoft Teams
Microsoft Outlook
Microsoft SharePoint

These issues may also affect the mobile app versions.

This issue resolution is outside of WesternU control and we are waiting for updates from Microsoft.
Oct 29, 10:43 PDT
Oct 29, 2025
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

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