WesternU Status

All Systems Operational

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

MBVA Lebanon Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2025

Additional Banner & Related Systems Emergency Maintenance - June 2025

Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 PDT

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., may be unavailable.
Jun 9, 16:27 PDT

Jun 9, 2025

Jun 8, 2025

No incidents reported.

Jun 7, 2025

Epic Disaster Recovery (DR) Testing - June 2025

Completed - The scheduled maintenance has been completed.
Jun 7, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:00 PDT

Scheduled - During the DR Test, before being able to access the OCHIN Portal, you’ll need to enter your new (named) Epic username and password. Please be sure to leave off @community-health.org from the end of your username. The standard OCHIN Portal should automatically redirect to the login screen, but if it does not, you’ll need to manually type dr.ochin.info in your web browser
Jun 5, 16:28 PDT

Jun 6, 2025

Completed - The scheduled maintenance has been completed.
Jun 6, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 20:00 PDT

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Jun 6, 11:30 PDT

Jun 5, 2025

Jun 4, 2025

No incidents reported.

Jun 3, 2025

TDX Slowness

Resolved - We have not had any reported issues or witnessed any issues this since it was reported fixed yesterday. Issue resolved.
Jun 3, 09:53 PDT

Monitoring - TDX has indicated that they have rolled back an update and performance has been restored. This is partially accurate as TDNext seems to load quickly, but we believe there may be a backlog of requests and tickets process and we're receiving emails that were created two hours earlier. We will continue to monitor.
Jun 2, 12:52 PDT

Identified - TDX Update: "TeamDynamix experienced performance issues today following the release of some important new capabilities over the weekend.

Due to a technical concern, we have decided to roll back the new version of the service for the US-based customers who received it this weekend. *This rollback only impacts the group of US-based customers that went live on the new UX in this specific wave.*

We successfully rolled out the new UX to 30% of customers prior to this weekend, and these performance issues were not previously seen.

We apologize for the inconvenience, and we will be in close contact on next steps."

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WesternU Customers: Please be mindful that the technician side support.westernu.edu will not load for most of us. If you submitted a in the last 24 hours, please understand that it likely has not been seen yet. If you have an urgent matter, we recommend contacting by phone until this is resolved.
Jun 2, 10:17 PDT

Update - TDX has been providing hourly updates, here are the last two:

9AM PT Update:
"Thank you for your continued patience as investigation continues.

TeamDynamix Engineering and Infrastructure teams continue to work to develop the fix for the Work Management degradation. We'll provide updates as soon as possible."

8AM PT Update:
"Thank you for your continued patience as investigation continues. We are nearing a fix for the issue that has caused this degradation.

TeamDynamix Engineering and Infrastructure teams continue work to develop the fix for this Work Management degradation. We'll provide updates as soon as possible."
Jun 2, 09:05 PDT

Investigating - Per TeamDynamix Engineering:

“We are actively investigating reports of performance degradation this morning. This seems to mostly affect the Work Management (Users: formerly TDNext) interface at this time.”
Jun 2, 07:06 PDT

Jun 2, 2025

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

ADFS Login Issue

Resolved - Periodic testing this evening has concluded that this is no longer an issue. This incident has been resolved.
May 29, 21:38 PDT

Monitoring - The issue appears to be resolved. No changes were made on our end which points to this being a Microsoft issue the entire time.
May 29, 17:46 PDT

Update - Any service or application that uses the standard WesternU login page (the one with the picture of both of our campuses [AFDS], may be affected if Multi-Factor Authentication (MFA) is required. This will happen for ADP.westernu.edu every time you attempt login. Some services do not require MFA each login or may only require them every 120 days if you choose to have it remember.

We are working diligently to identify and resolve this issue.
May 29, 17:18 PDT

Update - ADP is not the issue, but ADP will be affected as MFA is required for every login. The mobile app will likely work without issue.

If you are on-campus, connected to VPN (GlobalProtect), or already have your SSO cached, you may not notice too many issues. We are continuing to troubleshoot the issue.
May 29, 15:25 PDT

Update - Issue is limited to services requiring MFA.
May 29, 15:02 PDT

Investigating - Some customers are reporting issues with ADFS and their ability to login. The error message is, "An error occurred
The selected authentication method is not available for '[your email address]'. Choose another authentication method or contact your system administrator for details.

We are reviewing if this is a local issue or Microsoft issue.
May 29, 14:51 PDT

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.