WesternU Status

All Systems Operational

University Networks Operational

eduroam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 29, 2024

No incidents reported today.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

Elentra Database Update

Completed - The scheduled maintenance has been completed.
Apr 27, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 11:00 PDT

Scheduled - Elentra will be completing a database update on Sunday (4/27/24) from 11:00 AM to 3:00 PM PST. During this time, the Elentra platform will be unavailable.
Apr 17, 13:20 PDT

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

Network Issue

Resolved - This incident has been resolved.
Apr 24, 07:39 PDT

Investigating - We are investigating a network issue.
Apr 24, 07:30 PDT

Apr 23, 2024

No incidents reported.

Apr 22, 2024

Slowness with EPIC

Resolved - Confirming that the reported Epic slowness has been resolved.
Apr 22, 17:29 PDT

Monitoring - OCHIN has updated that "the root issue has been addressed".

We will be monitoring the issue to confirm the issue is resolved.
Apr 22, 10:22 PDT

Identified - We have received a report from the EPIC vendor, OCHIN, that the system is running slower than expected. Additional information will be provided when available.
Apr 22, 08:35 PDT

Banner 9 Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Apr 22, 12:53 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 12:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 22, 09:54 PDT

Scheduled - Banner 9 will be unavailable from 12-12:30PM tonight due to emergency maintenance. A required patch for Banner was applied during the monthly patch maintenance window on Friday. Unfortunately, that patch introduced a new bug that is currently preventing business operations. For this reason, we will be applying another patch to fix this new bug at noon today.
Apr 22, 09:53 PDT

Unplanned Network Maintenance

Resolved - Network maintenance has concluded.
Apr 22, 07:08 PDT

Identified - This month's traditional IT monthly maintenance window has been being augmented. Starting at 10AM on Friday, April 19, 2024, unplanned network maintenance will be taking place. You may experience brief disruptions in access to servers, services, and applications. Employees working offsite are likely to have their GlobalProtect/VPN sessions disconnected intermittently. We will do our best to keep these disruptions short and infrequent. This unplanned network maintenance is predicted to last until 7AM on Monday, April 22, 2024. Additional information will be provided via email and updated status.western.edu.
Apr 19, 10:08 PDT

Extended Monthly IT Patch Maintenance - April 2024

Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 18:00 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. Extended maintenance hours are required this month. Services and applications may be intermittently unavailable throughout this maintenance window.

For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Apr 19, 17:01 PDT

Apr 21, 2024

TeamDynamix (support.westernu.edu) Planned System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 21, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 PDT

Scheduled - Vendor (TeamDynamix) will be performing planned system maintenance. Disruption or downtime is possible for support.westernu.edu.
Apr 17, 17:14 PDT

Apr 20, 2024

Apr 19, 2024

Apr 18, 2024

No incidents reported.

Apr 17, 2024

eTranscript

Resolved - eTranscript is confirmed to be fully functional.
Apr 17, 17:29 PDT

Monitoring - A fix has been implemented and eTranscript should now be available. IT is monitoring the situation.
Apr 17, 14:50 PDT

Identified - An issue was reported with eTransript, which is a service used to provide transcripts to students/alumni and used in conjunction with the Office of the Registrar. A resolution is being implemented.
Apr 17, 12:20 PDT

Apr 16, 2024

Internet Maintenance @ CHSO

Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 PDT

Scheduled - One of our Internet Service Providers (ISP) will be performing work that will affect internet access (wired and wireless) at the CHS Oregon building during this maintenance window. This will be the only building affected by this maintenance. If believe you are experiencing any issues after this maintenance window, please contact TechSupport at 909-469-5432.
Apr 9, 12:45 PDT

Apr 15, 2024

GlobalProtect (VPN) Systems Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 PDT

Scheduled - An emergency maintenance window has been scheduled for April 15, 2024 from 8:00PM to 9:00PM to address an urgent security issue. During this time GlobalProtect VPN connections may drop or be unavailable.
Apr 15, 12:30 PDT

Issues with Self-Service Banner 8 & My.WesternU.edu

Resolved - Confirming both issues have been resolved.
Apr 15, 08:44 PDT

Identified - We are aware of an issue that is affecting Self-Service Banner 8 as well as some links on My.WesternU.edu. We believe this should be fixed in less than an hour.
Apr 15, 08:20 PDT