All Systems Operational

University Networks Operational
eduroam (wireless) ? Operational
Pomona Campus Operational
North Central Spay & Neuter Center Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Village at Indian Hill Operational
MBVA Lebanon Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft ? Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
Resolved - We had a brief network outage as our primary Internet Service Provider went down, but we automatically failed over to our backup circuit after a few moments. We are working to make this transition seamless and invisible to the community.
Apr 21, 15:29 PDT
Completed - The scheduled maintenance has been completed.
Apr 21, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:01 PDT
Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Apr 16, 15:17 PDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025
Completed - The scheduled maintenance has been completed.
Apr 19, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 09:00 PDT
Scheduled - IT will be conducting maintenance and testing several physical devices that support EPIC (OCHIN) during this time. EPIC may be unavailable during some of this time period.
Apr 18, 16:00 PDT
Apr 18, 2025
Completed - The scheduled maintenance has been completed.
Apr 18, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 PDT
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Apr 16, 15:15 PDT
Apr 17, 2025
Resolved - Jamf has resolved the issue and provided a final update:

" At this time, we have resolved all instances in all classes. We appreciate your patience and apologize for the inconvenience they may have caused"

Apr 17, 09:32 PDT
Monitoring - Jamf has provided the following update:

"We have resolved all Production instances in all regions at this time. We still have some ongoing restarts in our non-production environments, including sandbox, trial, and betas. At this time, we will monitor the situation closely for the next hour before resolving the incident to ensure all systems are functional."

Apr 16, 11:54 PDT
Update - Jamf has provided the following update:

"An infrastructure issue has been identified and a fix is in process of being implemented and distributed to all customers.
At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue. "

Apr 15, 16:24 PDT
Identified - Jamf has provided the following update:

"An infrastructure issue has been identified and a fix is being worked on currently. At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue."

Apr 15, 14:15 PDT
Investigating - An issue has been identified that is affecting WesternU's Jamf Pro Instance.

This may result in new devices being unable to be enrolled in Jamf, updates not being pushed to Jamf managed devices.

Any issues experienced with WesternU Apple devices, please Report an IT Issue at Support.WesternU.edu.

Apr 15, 14:14 PDT
Apr 16, 2025
Resolved - Zoom has resolved all of the issues that would affect WesternU on their own status page (https://status.zoom.us/) and we have many confirmed reports of WesternU customers using Zoom successfully again. If you're still experiencing any issues, please contact TechSupport for further assistance.
Apr 16, 14:15 PDT
Monitoring - Many Zoom services are working again. Detailed updates can be found at their own status page: https://status.zoom.us/incidents/pw9r9vnq5rvk

When all services are back we will close out this incident and provide an email update to the community.

Apr 16, 13:37 PDT
Investigating - Currently the Zoom website and online services are unavailable.

Waiting for an update from Zoom.

Apr 16, 12:10 PDT
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025
Completed - The scheduled maintenance has been completed.
Apr 13, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 PDT
Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Apr 11, 10:32 PDT
Apr 12, 2025

No incidents reported.

Apr 11, 2025
Resolved - The GlobalProtect update has been applied.

Please contact TechSupport if any issues with GlobalProtect are experienced.

Apr 11, 17:17 PDT
Monitoring - The update did not deploy as expected and a quick solution need to be implemented. The GlobalProtect update will be pushed through Software Center.

WesternU Windows computers will update GlobalProtect through Software Center.

Apr 11, 10:32 PDT
Identified - An emergency update to GlobalProtect will be applied tonight 4/10/2025 between 8:00pm and 9:00pm.

After the update is applied, users of GlobalProtect will be receiving a notification to update their GlobalProtect application upon next sign-in. This update will not require Admin Rights and users can apply the update on their own.

Apr 10, 15:52 PDT
Investigating - Some customers have reported issues with connecting to GlobalProtect. We have not found any internal issues so we are going to contact the vendor for further investigation. Please ensure you have the newest version of the GlobalProtect client. This can be accomplished by clicking on the GlobalProtect icon in the system tray, clicking the hamburger (three lines) at the top of the pop-up, then selecting Settings > About and then clicking on the [Check for Updates] button.
Apr 8, 11:52 PDT