TeamDynamix Performance Degradation (support.westernu.edu)

Incident Report for WesternU

Resolved

TeamDynamics has resolved the issues with Work Management.
Posted Nov 10, 2025 - 14:00 PST

Investigating

An update from TeamDynamics: "We want to provide an update regarding the performance issues affecting our application.

As shared earlier, we deployed a fix intended to resolve the degradation. Unfortunately, the fix did not produce the expected improvements, and we are still seeing performance challenges.

Our team is actively investigating the issue with high priority. We are exploring additional solutions and working diligently to identify and address the root cause. We understand how critical our service is to your operations and deeply regret the inconvenience this is causing.

We will continue to keep you informed with regular updates and will notify you as soon as we have more information or a confirmed resolution. Once we restore service, we will provide additional information on root cause."
Posted Nov 10, 2025 - 11:15 PST

Identified

TeamDynamics- "We have identified the issue and are actively working to develop a fix for the Work Management performance degradation. We'll continue to provide updates as we know more about estimated resolution time."
Posted Nov 10, 2025 - 08:13 PST

Investigating

TeamDynamics is currently investigating reports of performance degradation. Their team is actively working to identify the cause and will provide updates as more information becomes available.
Posted Nov 10, 2025 - 07:40 PST
This incident affected: Third-Party Services (TeamDynamix (support.westernu.edu)).