WesternU Status

Self Service Finance 9 Outage

Identified - Self Service Finance 9 is down, ETA to fixed is 30 minutes.
Jan 19, 09:06 PST

University Networks Operational

EduRoam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

Lebanon Operational

Oliver Station Operational

VPN - GlobalProtect Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Degraded Performance

Self Service (Banweb) Degraded Performance

YOU Portal Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2021

Unresolved incident: Self Service Finance 9 Outage.

Jan 18, 2021

Completed - The scheduled maintenance has been completed.
Jan 18, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST

Scheduled - In addition to the traditional monthly maintenance window, Banner has a scheduled/extended maintenance directly following the traditional maintenance window. Starting at 6:00PM on Friday, January 15, 2021 through 8:00AM Monday, January 18, 2021 Banner and all related systems including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, eTranscript, etc. will be unavailable.
Jan 14, 13:25 PST

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

Monthly IT Patch Maintenance - January 2021

Completed - The scheduled maintenance has been completed.
Jan 15, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:03 PST

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Jan 14, 13:21 PST

Epic Printing Slowness

Resolved - Internal testing indicates that this issue has been resolved.
Jan 15, 12:29 PST

Monitoring - The vendor (OCHIN) has provided confirmation that the slow printing from Epic issue is not yet resolved.
Jan 15, 08:56 PST

Identified - We have been notified by OCHIN that there are system-wide issues concerning printing slowness in Epic. OCHIN is currently investigating this matter.
Jan 14, 12:42 PST

Epic Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 03:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 PST

Scheduled - OCHIN sent the following announcement regarding scheduled maintenance. Please take note that OCHIN’s scheduled maintenance window takes place Thursday night/Friday morning from 12:10 am to 3:30 am PT. Since this is outside of normal operating hours, it should not cause any downtime for the clinics.

Announcement to Users
On Friday morning, January 15, 2021, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks and apply January 2021 Service Pack items.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance
Jan 12, 16:52 PST

Jan 14, 2021

Jan 13, 2021

No incidents reported.

Jan 12, 2021

Elentra Outage

Resolved - Elentra has provided confirmation that the system is back online and internal testing indicates it's up and running.
Jan 12, 16:48 PST

Identified - Vendor has confirmed issues and they are actively working to resolve.
Jan 12, 16:29 PST

Investigating - We are receiving reports that customers are unable to login to Elentra via https://elentra.westernu.edu/ / https://westernu.elentra.cloud/. We are contacting the vendor for more information.
Jan 12, 16:20 PST

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

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