Guest Wireless Issues
Identified - The eduroam wireless network is fully functional.

The wireless guest portal is currently unavailable. We are working with Cisco to troubleshoot and resolve the wireless guest portal issue.
Sep 05, 2024 - 15:35 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 05, 2024 - 09:27 PDT
Investigating - Confirmed issues in HPC, actively investigating.
Sep 05, 2024 - 08:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 05, 2024 - 08:15 PDT
Investigating - We are currently investigating this issue.
Sep 05, 2024 - 08:05 PDT
University Networks Degraded Performance
eduroam ? Degraded Performance
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft ? Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 8, 2024

No incidents reported today.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Network Improvement Maintenance - Lebanon, OR - August 2024
Completed - This scheduled maintenance has been postponed. Parts of Lebanon are experiencing power outages today which may compromise our ability to successfully complete the work required. Work will be completed during the monthly maintenance window or another pre-scheduled maintenance window.
Sep 6, 14:19 PDT
Scheduled - A network improvement maintenance window has been scheduled to improve the overall network experience on the Lebanon campus.

During this maintenance time all network connections in CHS-Northwest will be lost.

Comp-Northwest will remain unaffected.
Sep 4, 10:17 PDT
Sep 5, 2024
Sep 4, 2024
Wireless Network Improvement - Pomona, CA - September, 2024
Completed - The scheduled maintenance has been completed.
Sep 4, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 PDT
Scheduled - The Pomona Campus will be undergoing a wireless network improvement.

During the maintenance, eduroam wireless network connections will not be affected.
Sep 3, 11:43 PDT
Sep 3, 2024
Pharos Printing Issue
Resolved - This incident has been resolved.
Sep 3, 13:18 PDT
Monitoring - Pharos servers are back online and printing should now be possible.

The Pharos servers are being monitored.
Sep 3, 10:45 PDT
Identified - WesternU IT is currently working to resolve the issue with the Pharos My Print Center.

Currently the Pharos My Print Center is inaccessible.
Sep 3, 10:00 PDT
Power Outage - Most IT Services Affected
Resolved - All applications and services have been restored.
Sep 3, 00:14 PDT
Update - Additional applications and services are back online, including my.westernu.edu.
Sep 2, 22:52 PDT
Update - All applications and services are back up and running, the exception being Banner and all Banner-related services. Work is still in progress getting that database up and running.
Sep 2, 22:45 PDT
Update - We are continuing to work on a fix for this issue.
Sep 2, 21:40 PDT
Update - We are continuing to work on a fix for this issue.
Sep 2, 21:36 PDT
Update - Services continuing to come online.
Sep 2, 21:33 PDT
Update - We are continuing to work on a fix for this issue.
Sep 2, 21:20 PDT
Identified - Power has been restored, services are slowly being restored.
Sep 2, 21:20 PDT
Investigating - Power outage on the Pomona campus. Most IT services are affected.

Email and Microsoft 365 applications can be accessed via https://portal.microsoftonline.com/ instead of go.westernu.edu until power restored.
Sep 2, 20:38 PDT
Sep 2, 2024
Sep 1, 2024

No incidents reported.

Aug 31, 2024
Wireless Network Maintenance - August 2024
Completed - The scheduled maintenance has been completed.
Aug 31, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 19:00 PDT
Scheduled - The Lebanon Campus will be undergoing a wireless network maintenance.

During the maintenance, eduroam wireless network connections will drop.
Aug 29, 17:27 PDT
Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024
Compulink Maintenance - August 2024
Completed - The scheduled maintenance has been completed.
Aug 28, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 15:30 PDT
Scheduled - A software update for Compulink, the Optical inventory management system in the Eye Care Institute.

Compulink will be unavailable during the update.
Aug 28, 10:20 PDT
Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.

Aug 25, 2024

No incidents reported.

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