All Systems Operational
University Networks Operational
eduroam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banner & Related Systems Emergency Maintenance Mar 1, 2024 22:00 - Mar 2, 2024 07:00 PST
Scheduled - Banner and all related systems, including Banner 8 & 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Mar 01, 2024 - 16:17 PST
Past Incidents
Mar 1, 2024
Resolved - An emergency Banner Maintenance has been scheduled to permanently resolve the Banner issues.

This Incident will be Resolved but the Banner Maintenance will occur starting tonight, 3/1 @10PM through Saturday 3/2 @7AM.

Mar 1, 16:23 PST
Monitoring - A temporary fix has been applied but we have discovered an issue that likely will need to be addressed after hours during an emergency maintenance, more details to come.
Mar 1, 14:57 PST
Update - This error is also affecting Banner 9, Self-Service 9 and Self-Service 8.
Mar 1, 14:46 PST
Investigating - Some employees are reporting issues signing into Banner if not already SSO'd in. The error message provided says, "An error occurred. Contact your administrator for more information."

We are actively investigating this issue.

Mar 1, 14:29 PST
Feb 29, 2024
Resolved - My.WesternU.edu is not fully functional. All back-end issues resolved.
Feb 29, 08:49 PST
Update - Currently working with the Vendor to resolve the last remaining issue for My.WesternU.edu.

Some students may experience issues with accessing their Student Course Card at My.WesternU.edu.

WesternU IT does not have an estimated time of resolution but will update as soon as possible.

Feb 28, 10:24 PST
Monitoring - My.WesternU.edu is still experiencing back-end issues that are currently being investigated.

This issue has been moved to Monitoring until the back-end issues are resolved.

Feb 27, 16:49 PST
Identified - Some users may receive the following error when trying to access My.WesternU.edu "a temporary server problem. Some cards and information may not be visible at this time."

IT is currently on resolving the issue but no ETA of resolution.

Feb 26, 14:29 PST
Feb 28, 2024
Feb 27, 2024
Feb 26, 2024
Resolved - CASHNet and Elixir services confirmed restored with no additional issues.
Feb 26, 16:37 PST
Monitoring - CASHNet and Elixir services have been restored but IT will continue to monitor the issue throughout the day.
Feb 26, 10:17 PST
Update - Elixir is currently down and the issue is being investigated. No current ETA for resolution.

CASHNet should be in working order shortly.

Feb 26, 09:13 PST
Identified - CASHNet is currently down but a fix has been implemented to and services should be up shortly.
Feb 26, 09:06 PST
Feb 25, 2024

No incidents reported.

Feb 24, 2024
Resolved - Successfully recovered to redundant hardware, there should have been no impact to customers (on Saturday). There WAS an outage on Friday evening related to this same hardware failure. There should be no customer impact at this time.
Feb 24, 13:42 PST
Investigating - We have experienced hardware failure on some of our IT Infrastructure and some services and applications may be down currently. More info will be provided when available.
Feb 24, 12:37 PST
Completed - The scheduled maintenance has been completed.
Feb 24, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 22:00 PST
Scheduled - Mediasite will be updating Mediasite Video Cloud to the latest release during their scheduled maintenance window on starting on February 23, at 10:01 PM and completing on February 24, at 2:00 AM PST. Extended downtime is not expected. However, WesternU's Mediasite may be unavailable for brief periods during this time.
Feb 20, 13:00 PST
Feb 23, 2024
Resolved - eTranscript services have been restored.
Feb 23, 13:49 PST
Investigating - An issue was reported with eTransript, which is a service used to provide transcripts to students/alumni and used in conjunction with the Office of the Registrar. The issue seems to be software related and we will be working with the vendor to find a resolution.
Feb 23, 09:38 PST
Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 16:39 PST
Monitoring - This was a vendor issue that has now been resolved. We will continue to monitor the situation, but access should be restored now.
Feb 21, 08:44 PST
Investigating - We are currently investigating this issue.
Feb 21, 08:12 PST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 18:00 PST
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Feb 16, 08:00 PST
Completed - The scheduled maintenance has been completed.
Feb 16, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 00:00 PST
Scheduled - On Friday morning, February 16, 2024, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks and apply February Service Pack items. 

Please review the ‘Who/What is affected?’ section below, which calls out the services that will be impacted.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays 
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, Tableau data sources, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance.

Feb 12, 13:27 PST