Identified - Self Service Finance 9 is down, ETA to fixed is 30 minutes.
Jan 19, 09:06 PST
University Networks Operational
EduRoam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
Lebanon ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
Academic Services Operational
Canvas Operational
Elentra Operational
EDU Rotations Operational
Mediasite ? Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Degraded Performance
Self Service (Banweb) Degraded Performance
YOU Portal Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2021

Unresolved incident: Self Service Finance 9 Outage.

Jan 18, 2021
Completed - The scheduled maintenance has been completed.
Jan 18, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled - In addition to the traditional monthly maintenance window, Banner has a scheduled/extended maintenance directly following the traditional maintenance window. Starting at 6:00PM on Friday, January 15, 2021 through 8:00AM Monday, January 18, 2021 Banner and all related systems including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, eTranscript, etc. will be unavailable.
Jan 14, 13:25 PST
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Completed - The scheduled maintenance has been completed.
Jan 15, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:03 PST
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Jan 14, 13:21 PST
Resolved - Internal testing indicates that this issue has been resolved.
Jan 15, 12:29 PST
Monitoring - The vendor (OCHIN) has provided confirmation that the slow printing from Epic issue is not yet resolved.
Jan 15, 08:56 PST
Identified - We have been notified by OCHIN that there are system-wide issues concerning printing slowness in Epic. OCHIN is currently investigating this matter.
Jan 14, 12:42 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 PST
Scheduled - OCHIN sent the following announcement regarding scheduled maintenance. Please take note that OCHIN’s scheduled maintenance window takes place Thursday night/Friday morning from 12:10 am to 3:30 am PT. Since this is outside of normal operating hours, it should not cause any downtime for the clinics.

Announcement to Users
On Friday morning, January 15, 2021, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks and apply January 2021 Service Pack items.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance
Jan 12, 16:52 PST
Jan 14, 2021
Jan 13, 2021

No incidents reported.

Jan 12, 2021
Resolved - Elentra has provided confirmation that the system is back online and internal testing indicates it's up and running.
Jan 12, 16:48 PST
Identified - Vendor has confirmed issues and they are actively working to resolve.
Jan 12, 16:29 PST
Investigating - We are receiving reports that customers are unable to login to Elentra via https://elentra.westernu.edu/ / https://westernu.elentra.cloud/. We are contacting the vendor for more information.
Jan 12, 16:20 PST
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.