WesternU Status

All Systems Operational

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

HCOM Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

MBVA Lebanon Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 9, 2026

No incidents reported today.

Jul 8, 2026

GlobalProtect Emergency Maintenance - July 2026

Completed - The scheduled maintenance has been completed.
Jul 8, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 PDT

Scheduled - GlobalProtect firewall settings will be updated.

During the scheduled maintenance, GlobalProtect connections may drop and require reconnecting.
Jul 8, 13:32 PDT

Single Sign-On (ADFS) Login Issues

Resolved - This incident has been resolved. Network performance and authentication services returned to normal operation late yesterday evening. We continued to monitor the environment throughout the morning and have not observed any further widespread issues. Based on our investigation, the incident appears to have been related to disruptions affecting external Internet Service Providers (ISPs) and Microsoft-hosted services outside of the University's network and administrative control.
Jul 8, 13:16 PDT

Monitoring - A fix has been applied and Single Sign-On (ADFS) is working again. We will monitor into Wednesday morning.
Jul 8, 00:01 PDT

Update - We continue to actively investigate this issue and are working to determine whether it is related to Microsoft services or our internal environment.
Jul 7, 23:03 PDT

Investigating - We have reports and confirmed issues logging into services that utilize Single Sign-On (ADFS). We are actively investigating the issue.
Jul 7, 21:28 PDT

General Slowness / ISP Issues

Monitoring - We have noticed a significant speed increase this morning and believe some of the ISP issue outside of our network have stopped, but we will continue to monitor. We have observed a significant improvement in network performance this morning and believe the Internet Service Provider (ISP) issues affecting connectivity outside of the University's network have largely subsided. We will continue to monitor the situation closely and provide additional updates if conditions change.
Jul 8, 07:30 PDT

Update - We are aware of intermittent connectivity and performance issues affecting some online services. At this time, the issue appears to be related to disruptions impacting one or more Internet Service Providers (ISPs) and does not appear to originate within the University's internal network. As a result, some hosted services outside of the University's network and control may also experience degraded performance or intermittent connectivity. We are actively monitoring the situation and will provide additional updates as more information becomes available.
Jul 7, 14:05 PDT

Identified - After further investigation, it appears that the cause of the slowness within Epic is occurring at a connection point between WesternU and OCHIN (our Epic vendor).

IT will continue to monitor the situation and provide updates as they become available.
Jul 7, 11:18 PDT

Investigating - WesternU IT is currently investigating reports of slowness within Epic
Jul 7, 09:39 PDT

Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 PDT

Update - Maintenance window has been extended to 1AM PT.
Jul 8, 00:00 PDT

Update - Update may be delayed due to SSO / ADFS issues: https://status.westernu.edu/incidents/q1mp902bz83g
Jul 7, 21:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 PDT

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Jul 7, 15:59 PDT

Jul 7, 2026

Jul 6, 2026

ACC & RWC Network Outage

Resolved - The issue has been resolved. We monitored the network for several hours and observed no further issues, and no additional issues were reported by customers. This incident is now closed.
Jul 6, 15:11 PDT

Monitoring - A fix has been implemented, network (internet, phones, etc.) has been restored. We will monitor the situation for any changes. Please contact TechSupport if you are still experiencing any issues.
Jul 6, 10:17 PDT

Update - We have confirmed that RWC is down as well. IT personnel are in the buildings actively troubleshooting the issues.
Jul 6, 10:06 PDT

Investigating - We have received a report that the AAC building is without network. An engineer is en route to troubleshoot.
Jul 6, 09:53 PDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

Oregon Network Issues

Resolved - This incident has been resolved.

Our investigation determined that one of our Internet Service Providers (ISPs) was experiencing significant performance degradation. Because the connection remained partially operational rather than failing completely, our automated failover did not redirect traffic to the secondary ISP as designed. We have identified an improvement to our failover configuration that will better detect this type of degraded service and help ensure traffic automatically transitions to the backup ISP if a similar situation occurs in the future.

After confirming the issue was ISP-related, we manually redirected all Internet traffic to our secondary ISP earlier this morning. Since making that change, network performance has remained stable with no additional issues reported.

The ISP has since resolved the underlying issue and provided the following information:

Root Cause: A fiber fault in Albany, Oregon, impacted client services.
Resolution: The damaged fiber was repaired, restoring services to a stable operating state.

We will restore our normal redundant Internet configuration and re-enable automated ISP failover after hours. No disruption to network services is expected during this change.
Jul 1, 15:22 PDT

Monitoring - We have identified an issue with one of our Internet Service Providers (ISP) which was causing network slowness and intermittent disconnections for the Oregon sites. We have manually switched over to another ISP which has alleviated the issues.
Jul 1, 10:18 PDT

Update - We are actively troubleshooting network slowness and intermittent connectivity issues affecting our Oregon sites. Our team is working to determine whether the root cause is related to one of our Internet Service Providers or a network hardware failure. Additional updates as more information becomes available.
Jul 1, 10:00 PDT

Investigating - We are experiencing network issues in Oregon and are actively investigating.
Jul 1, 09:13 PDT

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

Completed - The scheduled maintenance has been completed.
Jun 25, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 21:00 PDT