WesternU Status

Banner & Related Systems Extended Maintenance

Verifying - Verification is currently underway for the maintenance items.
May 20, 22:33 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 PDT

Scheduled - As part of an extended maintenance window, Banner and all related systems, including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable from 10:00-11:59PM on Friday, May 20, 2022.

https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703

University Networks Operational

eduroam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

YOU Portal Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ExamSoft Legacy Portal Maintenance May 27, 18:00-20:00 PDT

During the maintenance window, users will not be able to log in to Examplify or download and upload exams.

The maintenance will take approximately two hours, after which all services and features will be restored and available.

Components affected:
• Examplify login
• Examplify downloads
• Examplify uploads
Posted on May 20, 16:55 PDT

Past Incidents

May 20, 2022

Monthly IT Patch Maintenance - May 2022 - Major Outage Planned!

Completed - The scheduled maintenance has been completed.
May 20, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:01 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703

During the May 20, 2022 maintenance window significant network infrastructure upgrades will be performed. Please plan on ALL WesternU services and applications being unavailable from 6:00PM to 10:00PM.
May 18, 15:04 PDT

Anderson Tower Issues

Resolved - This incident has been resolved.
May 20, 11:00 PDT

Update - Breaker reset; electricity issues resolved. Will continue to monitor this situation.
May 20, 09:03 PDT

Update - We are seeing some electricity issues stemming from outage this morning.
May 20, 08:54 PDT

Update - Network services confirmed working, we will continue to monitor.
May 20, 08:10 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 07:58 PDT

Identified - We have identified a hardware failure with network equipment in the Anderson Tower building this morning around 6:30AM. The team is working to bypass the failed device. Currently affecting network in the building. Actively working to restore service.
May 20, 07:51 PDT

Epic Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 PDT

Scheduled - On Friday morning, May 20, 2022, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks and apply May Monthly Fix Pack and Covid Ad-Hoc items.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, Tableau data sources, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance
May 13, 13:00 PDT

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

"TokenFactoryIFrame" Download Issue on O365 Outlook w/ Safari

Resolved - Issue has been resolved per Microsoft. Internal testing confirms issue no longer present.

https://answers.microsoft.com/en-us/outlook_com/forum/all/tokenfactoryiframe/f4716303-ac2a-41d2-adb3-b164edfd083b
May 11, 07:39 PDT

Identified - We are aware of a known Microsoft bug that when you visit http://go.westernu.edu/mail on the Safari browser on macOS, every few seconds a file named "TokenFactoryIFrame" downloads. This is a bug on Microsoft's end. Some customers stated they saw a pop-up asking, "Do you want to allow downloads on "outlook.office.com"? with [Cancel] and [Allow]" options before this started and we have been able to replicate that.

This is not a virus or malware, but rather a bug that Microsoft will need to address. Our recommended workaround is to use Microsoft Edge, Google Chrome, or Mozilla FireFox until this issue is resolved by Microsoft.

https://answers.microsoft.com/en-us/outlook_com/forum/all/tokenfactoryiframe/f4716303-ac2a-41d2-adb3-b164edfd083b
May 3, 16:20 PDT

May 10, 2022

No incidents reported.

May 9, 2022

ESM/Elixir Issue

Resolved - This incident has been resolved.
May 9, 08:54 PDT

Update - This is an intermittent issue with transactional information that is not moving back to Elixir correctly. We are reviewing the issue with the vendor to narrow down the problem.
Apr 29, 13:23 PDT

Investigating - We are currently investigating this issue.
Apr 29, 13:16 PDT

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.