WesternU Status

Banner & Related Systems Extended Maintenance April 2025

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2025 - 20:01 PDT

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Apr 18, 2025 20:00 - Apr 21, 2025 07:00 PDT

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Under Maintenance

Banner Under Maintenance

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Under Maintenance

Self Service (Banweb) Under Maintenance

My.WesternU.edu (previously YOU Portal) Under Maintenance

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EPIC (OCHIN) Scheduled Maintenance Apr `21`, `2025` `18:00`-`20:00` PDT

IT will be conducting maintenance on several physical devices that support EPIC (OCHIN) during this time. EPIC will be unavailable during this time period.
Posted on Apr 17, 2025 - 14:24 PDT

Past Incidents

Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

EPIC (OCHIN) Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 09:00 PDT

Scheduled - IT will be conducting maintenance and testing several physical devices that support EPIC (OCHIN) during this time. EPIC may be unavailable during some of this time period.
Apr 18, 16:00 PDT

Apr 18, 2025

Monthly IT Patch Maintenance - April 2025

Completed - The scheduled maintenance has been completed.
Apr 18, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Apr 16, 15:15 PDT

Apr 17, 2025

Jamf Pro - Issue

Resolved - Jamf has resolved the issue and provided a final update:

" At this time, we have resolved all instances in all classes. We appreciate your patience and apologize for the inconvenience they may have caused"
Apr 17, 09:32 PDT

Monitoring - Jamf has provided the following update:

"We have resolved all Production instances in all regions at this time. We still have some ongoing restarts in our non-production environments, including sandbox, trial, and betas. At this time, we will monitor the situation closely for the next hour before resolving the incident to ensure all systems are functional."
Apr 16, 11:54 PDT

Update - Jamf has provided the following update:

"An infrastructure issue has been identified and a fix is in process of being implemented and distributed to all customers.
At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue. "
Apr 15, 16:24 PDT

Identified - Jamf has provided the following update:

"An infrastructure issue has been identified and a fix is being worked on currently. At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue."
Apr 15, 14:15 PDT

Investigating - An issue has been identified that is affecting WesternU's Jamf Pro Instance.

This may result in new devices being unable to be enrolled in Jamf, updates not being pushed to Jamf managed devices.

Any issues experienced with WesternU Apple devices, please Report an IT Issue at Support.WesternU.edu.
Apr 15, 14:14 PDT

Apr 16, 2025

Zoom Site Issue

Resolved - Zoom has resolved all of the issues that would affect WesternU on their own status page (https://status.zoom.us/) and we have many confirmed reports of WesternU customers using Zoom successfully again. If you're still experiencing any issues, please contact TechSupport for further assistance.
Apr 16, 14:15 PDT

Monitoring - Many Zoom services are working again. Detailed updates can be found at their own status page: https://status.zoom.us/incidents/pw9r9vnq5rvk

When all services are back we will close out this incident and provide an email update to the community.
Apr 16, 13:37 PDT

Investigating - Currently the Zoom website and online services are unavailable.

Waiting for an update from Zoom.
Apr 16, 12:10 PDT

Apr 15, 2025

Apr 14, 2025

No incidents reported.

Apr 13, 2025

Completed - The scheduled maintenance has been completed.
Apr 13, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 PDT

Apr 12, 2025

No incidents reported.

Apr 11, 2025

GlobalProtect Issues

Resolved - The GlobalProtect update has been applied.

Please contact TechSupport if any issues with GlobalProtect are experienced.
Apr 11, 17:17 PDT

Monitoring - The update did not deploy as expected and a quick solution need to be implemented. The GlobalProtect update will be pushed through Software Center.

WesternU Windows computers will update GlobalProtect through Software Center.
Apr 11, 10:32 PDT

Identified - An emergency update to GlobalProtect will be applied tonight 4/10/2025 between 8:00pm and 9:00pm.

After the update is applied, users of GlobalProtect will be receiving a notification to update their GlobalProtect application upon next sign-in. This update will not require Admin Rights and users can apply the update on their own.
Apr 10, 15:52 PDT

Investigating - Some customers have reported issues with connecting to GlobalProtect. We have not found any internal issues so we are going to contact the vendor for further investigation. Please ensure you have the newest version of the GlobalProtect client. This can be accomplished by clicking on the GlobalProtect icon in the system tray, clicking the hamburger (three lines) at the top of the pop-up, then selecting Settings > About and then clicking on the [Check for Updates] button.
Apr 8, 11:52 PDT

Apr 10, 2025

Apr 9, 2025

No incidents reported.

Apr 8, 2025

Apr 7, 2025

No incidents reported.

Scheduled Maintenance

EPIC (OCHIN) Scheduled Maintenance Apr 21, 2025 18:00-20:00 PDT

Past Incidents

EPIC (OCHIN) Scheduled Maintenance Apr `21`, `2025` `18:00`-`20:00` PDT