Monitoring - The final restoration batch has completed, and mapped drives for the remaining departments and colleges should now be available after restarting your computer.
Some additional backend work and cleanup activities will take place over the weekend, but these will not be customer-facing and are not expected to cause any impact. This incident is being moved to a Monitoring status while the remaining behind-the-scenes work is completed and we continue gathering customer confirmation that access has been fully restored.
May 22, 2026 - 16:57 PDT
Some additional backend work and cleanup activities will take place over the weekend, but these will not be customer-facing and are not expected to cause any impact. This incident is being moved to a Monitoring status while the remaining behind-the-scenes work is completed and we continue gathering customer confirmation that access has been fully restored.
May 22, 2026 - 16:57 PDT
Update - The restoration of network drives for the following departments/colleges was completed at approximately 4:00AM: COMP, Executive Offices, PA, PCC, Public Affairs, Risk Management, and VetMed.
Please restart your computer to allow the drives to re-map properly.
The final batch has been started and is expected to complete this afternoon.
May 22, 2026 - 04:36 PDT
Please restart your computer to allow the drives to re-map properly.
The final batch has been started and is expected to complete this afternoon.
May 22, 2026 - 04:36 PDT
Update - The fourth of five restoration batches was started immediately after the previous batch completed. This batch is expected to finish overnight or early Friday morning. It includes folders for the following colleges/departments: COMP, Executive Offices, PA, PCC, Public Affairs, Risk Management, and VetMed. A confirmation update will be provided once the restoration is complete.
May 21, 2026 - 16:06 PDT
May 21, 2026 - 16:06 PDT
Update - The restoration of the network drives for the following departments/colleges was completed at approximately 2:30 PM: Community & Governmental Affairs, COMP-NW, CDM, EDS, Facilities, Financial Aid, Grants, Health Professions, Library, OME, OMM, and Student Affairs.
Please restart your computer to allow the drives to re-map properly.
May 21, 2026 - 14:38 PDT
Please restart your computer to allow the drives to re-map properly.
May 21, 2026 - 14:38 PDT
Update - The restoration of the network drives for the following departments/colleges was completed at approximately 6:30 PM: Health Sciences, CETL, Family Medicine, Optometry, Podiatry, and PT. Please restart your computer to allow the drives to re-map properly.
The third of five restoration batches began immediately after the previous batch completed. This is the largest batch and is currently estimated to complete no earlier than midday Thursday. This batch includes drives for the following colleges/departments: Community & Governmental Affairs, COMP-NW, CDM, EDS, Facilities, Financial Aid, Grants, Health Professions, Library, OME, OMM, and Student Affairs.
Additional updates will be provided as progress continues.
May 20, 2026 - 19:16 PDT
The third of five restoration batches began immediately after the previous batch completed. This is the largest batch and is currently estimated to complete no earlier than midday Thursday. This batch includes drives for the following colleges/departments: Community & Governmental Affairs, COMP-NW, CDM, EDS, Facilities, Financial Aid, Grants, Health Professions, Library, OME, OMM, and Student Affairs.
Additional updates will be provided as progress continues.
May 20, 2026 - 19:16 PDT
Update - We are continuing work to restore the J: drives. The second of five restoration batches is estimated to be completed late this afternoon. This batch includes shares for Health Sciences, CETL, Family Medicine, Optometry, Podiatry, and PT. An additional update will be provided once the restoration has been completed.
May 20, 2026 - 12:02 PDT
May 20, 2026 - 12:02 PDT
Update - We have confirmed that BDM functionality, including indexing and document retrieval, has been restored.
May 20, 2026 - 07:41 PDT
May 20, 2026 - 07:41 PDT
Update - A new server has been brought online, and BDM file shares have been restored from backups. We anticipate full BDM functionality, including indexing and document retrieval, to be restored by 9:00 AM on Wednesday, 5/20/2026.
Concurrently, we are working to restore the J: drives, which will need to be completed in five separate batches. We expect to provide a more accurate estimated completion time for that restoration on Wednesday morning.
May 19, 2026 - 21:50 PDT
Concurrently, we are working to restore the J: drives, which will need to be completed in five separate batches. We expect to provide a more accurate estimated completion time for that restoration on Wednesday morning.
May 19, 2026 - 21:50 PDT
Update - The server in question is experiencing a significant number of hardware issues that are making recovery efforts challenging. The server was already planned for decommissioning, and a replacement server has been provisioned. However, a full restoration process will take quite some time to complete. In the meantime, we will prioritize restoring key folders and data that will provide the greatest impact to business operations and learning activities.
May 19, 2026 - 14:34 PDT
May 19, 2026 - 14:34 PDT
Identified - This server issue is currently affecting BDM (including indexing and document retrieval functions), Library Archives, and Online Education services. We are actively working to restore functionality; however, we currently anticipate resolution may take several hours to complete.
May 19, 2026 - 08:49 PDT
May 19, 2026 - 08:49 PDT
Investigating - We are experiencing issues with one of our servers that is affecting network drives and some related services. We are actively invesigating the issue.
May 19, 2026 - 08:34 PDT
May 19, 2026 - 08:34 PDT
University Networks
Operational
eduroam (wireless)
Operational
Pomona Campus
Operational
North Central Spay & Neuter Center
Operational
Rancho Mirage
Operational
COMP-Northwest
Operational
Oliver Station
Operational
VPN - GlobalProtect
Operational
CHS-Northwest
Operational
Village at Indian Hill
Operational
MBVA Lebanon
Operational
Academic Services
Operational
Canvas
Operational
Elentra
Operational
EDU Rotations
Operational
Mediasite
Operational
Top Hat
Operational
Administrative Services
Operational
Banner
Operational
Cognos
Operational
Raiser's Edge
Operational
bswift
Operational
Misc.
Operational
ADP
Operational
Clinical Systems
Operational
EPIC
Operational
Axium
Operational
ImproMed
Operational
Campus Services
Operational
Self Service (Banweb)
Operational
My.WesternU.edu (previously YOU Portal)
Operational
Intranet
Operational
www.westernu.edu
Operational
Telecom
Operational
Electricity
Operational
RightFax
Operational
Microsoft 365 Services
Operational
Active Directory Federated Services (Single Sign-On)
Operational
Sharepoint Online
Operational
Outlook Online
Operational
Teams
Operational
Misc.
Operational
Zoom
Operational
Zoom Meetings
Operational
Zoom Video Webinars
Operational
Zoom Chat
Operational
Zoom Cloud Recording
Operational
Third-Party Services
Operational
TeamDynamix (support.westernu.edu)
Operational
ExamSoft
Operational
Slate (apply.westernu.edu)
Operational
Qualtrics
Operational
Jamf (Apple Management)
Operational
Miscellaneous
Partial Outage
Miscellaneous
Partial Outage
Internal API Testing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance