All Systems Operational

University Networks Operational
eduroam (wireless) Operational
Pomona Campus Operational
North Central Spay & Neuter Center Operational
Rancho Mirage Operational
COMP-Northwest Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest Operational
Village at Indian Hill Operational
MBVA Lebanon Operational
Academic Services Operational
Canvas Operational
Elentra Operational
EDU Rotations Operational
Mediasite Operational
Top Hat Operational
Administrative Services Operational
Banner Operational
Cognos Operational
Raiser's Edge Operational
bswift Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) Operational
Intranet Operational
www.westernu.edu Operational
Telecom Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) Operational
Qualtrics Operational
Jamf (Apple Management) Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 29, 2026

No incidents reported today.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
File Server Issue (BDM, Network Drives, etc.)
Resolved - This incident has been resolved. TechSupport did not receive reports of any new or trending issues related to this matter today. If you experience trouble accessing mapped network drives, please restart your computer to ensure the drives remap correctly. If difficulties persist, please contact TechSupport for assistance.
May 26, 18:12 PDT
Update - The restoration of all files, folders, and network drive access was successfully completed over the weekend. All network drives and associated shared folders have been restored, and the original server name and file paths remain unchanged. We recommend restarting your computer to ensure network drives remap correctly. The affected storage server has been replaced with a new server that includes additional redundancy features to improve reliability and resiliency. We will continue monitoring the server and related support activity and, if no further issues arise, anticipate closing out this incident later today or tomorrow.
May 26, 08:01 PDT
Monitoring - The final restoration batch has completed, and mapped drives for the remaining departments and colleges should now be available after restarting your computer.

Some additional backend work and cleanup activities will take place over the weekend, but these will not be customer-facing and are not expected to cause any impact. This incident is being moved to a Monitoring status while the remaining behind-the-scenes work is completed and we continue gathering customer confirmation that access has been fully restored.
May 22, 16:57 PDT
Update - The restoration of network drives for the following departments/colleges was completed at approximately 4:00AM: COMP, Executive Offices, PA, PCC, Public Affairs, Risk Management, and VetMed.

Please restart your computer to allow the drives to re-map properly.

The final batch has been started and is expected to complete this afternoon.
May 22, 04:36 PDT
Update - The fourth of five restoration batches was started immediately after the previous batch completed. This batch is expected to finish overnight or early Friday morning. It includes folders for the following colleges/departments: COMP, Executive Offices, PA, PCC, Public Affairs, Risk Management, and VetMed. A confirmation update will be provided once the restoration is complete.
May 21, 16:06 PDT
Update - The restoration of the network drives for the following departments/colleges was completed at approximately 2:30 PM: Community & Governmental Affairs, COMP-NW, CDM, EDS, Facilities, Financial Aid, Grants, Health Professions, Library, OME, OMM, and Student Affairs.

Please restart your computer to allow the drives to re-map properly.
May 21, 14:38 PDT
Update - The restoration of the network drives for the following departments/colleges was completed at approximately 6:30 PM: Health Sciences, CETL, Family Medicine, Optometry, Podiatry, and PT. Please restart your computer to allow the drives to re-map properly.

The third of five restoration batches began immediately after the previous batch completed. This is the largest batch and is currently estimated to complete no earlier than midday Thursday. This batch includes drives for the following colleges/departments: Community & Governmental Affairs, COMP-NW, CDM, EDS, Facilities, Financial Aid, Grants, Health Professions, Library, OME, OMM, and Student Affairs.

Additional updates will be provided as progress continues.
May 20, 19:16 PDT
Update - We are continuing work to restore the J: drives. The second of five restoration batches is estimated to be completed late this afternoon. This batch includes shares for Health Sciences, CETL, Family Medicine, Optometry, Podiatry, and PT. An additional update will be provided once the restoration has been completed.
May 20, 12:02 PDT
Update - We have confirmed that BDM functionality, including indexing and document retrieval, has been restored.
May 20, 07:41 PDT
Update - A new server has been brought online, and BDM file shares have been restored from backups. We anticipate full BDM functionality, including indexing and document retrieval, to be restored by 9:00 AM on Wednesday, 5/20/2026.

Concurrently, we are working to restore the J: drives, which will need to be completed in five separate batches. We expect to provide a more accurate estimated completion time for that restoration on Wednesday morning.
May 19, 21:50 PDT
Update - The server in question is experiencing a significant number of hardware issues that are making recovery efforts challenging. The server was already planned for decommissioning, and a replacement server has been provisioned. However, a full restoration process will take quite some time to complete. In the meantime, we will prioritize restoring key folders and data that will provide the greatest impact to business operations and learning activities.
May 19, 14:34 PDT
Identified - This server issue is currently affecting BDM (including indexing and document retrieval functions), Library Archives, and Online Education services. We are actively working to restore functionality; however, we currently anticipate resolution may take several hours to complete.
May 19, 08:49 PDT
Investigating - We are experiencing issues with one of our servers that is affecting network drives and some related services. We are actively invesigating the issue.
May 19, 08:34 PDT
Internet Outage @ CHS-NW
Resolved - Incident resolved: We identified the issue as a software bug that caused a network device to unexpectedly restart, resulting in the Internet interruption. Service was restored once the device completed its restart. We will apply a firmware update to help prevent similar issues in the future.
May 26, 11:58 PDT
Monitoring - Internet has been restored. We are investigating the cause.
May 26, 10:09 PDT
Investigating - Internet is down at CHS-NW, we are investigating.
May 26, 09:43 PDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
May 21, 2026
May 20, 2026
May 19, 2026
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Monthly IT Patch Maintenance - May 2026
Completed - The scheduled maintenance has been completed.
May 15, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 18:00 PDT
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
May 13, 16:10 PDT
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