WesternU Status

South Park Network Outage

Monitoring - Network and Internet services have been restored. We identified a failed UPS and have bypassed the affected equipment. All services should now (or very soon) be operating normally. We will continue to monitor the environment to ensure stability.
Jul 27, 2026 - 09:31 PDT

Identified - We have identified a failed piece of equipment and our in the process of bypassing that equipment.
Jul 27, 2026 - 09:26 PDT

Investigating - The South Park building is without network/internet. We are investigating.
Jul 27, 2026 - 08:21 PDT

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

HCOM Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

MBVA Lebanon Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2026

Unresolved incident: South Park Network Outage.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Wireless (eduroam) Maintenance/Improvement

Completed - The scheduled maintenance has been completed.
Jul 22, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 PDT

Scheduled - During this time will be performing wireless maintenance to improve AirMedia connectivity. Wireless (eduroam) users will experience a brief disconnect and need to reconnect while this work is being completed.
Jul 22, 12:34 PDT

Jul 21, 2026

e911 Server/Service Outage

Resolved - This incident has been resolved. All e911 services and both servers have been fully restored, and systems are operating normally. We have returned to standard operations and are no longer observing any issues.
Jul 21, 18:24 PDT

Identified - We have implemented a temporary workaround that restores the ability to place 911 calls from campus desk phones. If you need to call 911, your call will be answered by a live operator. However, until the underlying server issues are fully resolved, your location and callback number will not be transmitted automatically. Please be prepared to verbally provide your location and callback number to the 911 operator.
Jul 21, 14:37 PDT

Investigating - We are currently experiencing an issue with both our primary and both secondary e911 servers. This issue is preventing 911 calls from desk phones. During this outage, if you have an emergency, please use your mobile phone to call 911. Reminder that Wi-Fi calling is available on most phones/phone plans, which can be helpful in buildings with poor cell phone reception. You can see more information about enabling Wi-Fi Calling here: https://support.westernu.edu/TDClient/1848/Portal/KB/Article/74872/How-to-Enable-Wi-Fi-Calling
Jul 21, 12:21 PDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:01 PDT

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Jul 15, 15:07 PDT

Jul 17, 2026

Monthly IT Patch Maintenance - July 2026

Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:00 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Jul 15, 15:03 PDT

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.