All Systems Operational
University Networks Operational
eduroam (wireless) ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft ? Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network improvement maintenance window has been scheduled.

This improvement should not impact WesternU services. However, please be aware that there could be intermittent loss of connection at times. This disruption may impact various services, including but not limited to LMS access, network drives, phone systems, internet access, GlobalProtect, and eduroam connections.

Posted on Nov 04, 2024 - 11:46 PST
Scheduled Power Outage - Edison Nov 15, 2024 22:00 - Nov 16, 2024 07:30 PST
Electrical equipment at the following locations will soon be maintained. Power will temporarily be shut off to install upgrades or repair the grid.

Date: Friday, November 15, 2024, Beginning at 10:00 PM until Saturday, November 16, 2024, 7:30 AM
Outage Reason: SCE Equipment Upgrade
Locations :

291 E 2nd St Pomona,CA 91766 (TTL )
285 E 2nd St Pomona, CA 91766 (Old subway )
309 E 2nd St Pomona, CA 91766 (RWC)
401 E 2nd St Pomona, CA 91766 (USC)
450 E 2nd St Pomona, CA 91766 (HSC)
359 E 2nd St Pomona, CA 91766 (AAC)
395 E 2nd St Pomona, CA 91766 (Old Bookstore/BBC)
Esplanade between Gibbs and Ethan Allen Park

This outage should not impact any IT applications or services.

Desktop computers are setup to power back-on once power is restored. Laptop computers will gracefully shut off when battery runs out. If you have any concern with any IT equipment, please feel free to power it down before the outage*, but most equipment should not require any special attention.

*If you power down a computer before 6PM it may still wake up to install updates for the traditional monthly maintenance window scheduled for 10/15, or in some less common situation, the PC may not be able to wake up and the device may miss updates.

If you have any questions about IT equipment, please contact TechSupport at 909-469-5432. If you have any questions about non-IT electrical equipment, please contact Facilities at 909-469-5258.

Posted on Nov 07, 2024 - 16:40 PST
Past Incidents
Nov 10, 2024

No incidents reported today.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Resolved - This incident has been resolved.
Nov 7, 12:55 PST
Identified - The main website is back up, however subpages are still being addressed. Active work is in progress.
Nov 7, 12:27 PST
Investigating - We are currently investigating this issue.
Nov 7, 12:00 PST
Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Resolved - Outage was resolved earlier this morning as previously reported. IT has not received any additional reports of problems since about 9AM. The issue was caused by hardware failure that has since been addressed.
Nov 1, 15:08 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 08:07 PDT
Investigating - Banner and some related systems, including, but not limited to, Banner 8 & 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., may be unavailable. We are working to resolve this issue ASAP.
Nov 1, 07:49 PDT
Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024
Resolved - This incident has been resolved.
Oct 29, 22:21 PDT
Update - Our wireless authentication server has been rebooted and recovered. We will continue to monitor, but we believe all systems are back up and running. If you are experiencing any issues please contact TechSupport by phone for assistance.
Oct 29, 15:37 PDT
Monitoring - A fix was implemented, and most network services have recovered. However, we are still experiencing some issues with wireless (eduroam), we are actively working on that.
Oct 29, 14:47 PDT
Identified - One of our core routers crashed and did not fail over to the backup router. We have recovered from the crash and network services are coming back online.
Oct 29, 14:28 PDT
Investigating - We have lost network in some buildings on the Pomona campus. This is affecting GlobalProtect too. We are investigating.
Oct 29, 14:13 PDT
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.