WesternU Status

All Systems Operational

University Networks Operational

EduRoam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

Lebanon Operational

Oliver Station Operational

VPN - GlobalProtect Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

YOU Portal Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 7, 2021

Elentra Database Maintenance

Completed - The scheduled maintenance has been completed.
Mar 7, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 04:01 PST

Scheduled - Elentra database server is scheduled by Google Cloud for maintenance on Sunday, 3/7/21 at 04:00 AM PST (7 AM EST). Service disruption and/or slowdown is to be expected for no more than 1 hour (4-5AM).
Feb 23, 09:09 PST

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

Oregon Phone Outage

Resolved - Verified that this issue has been resolved.
Feb 25, 13:30 PST

Monitoring - Century Link/Lumen just called reporting that they had a line down and that it is now repaired and we should be back up and working. We are looking to get verification that the issue is 100% resolved.
Feb 25, 13:27 PST

Update - Update from vendor (Lumen). A water issue seems to be the root cause of the problem. A technician is a scheduled to start replacing equipment first thing in the morning.
Feb 24, 18:50 PST

Update - Contacted vendor for an update... they found an issue on a switch and still working on it. We asked that this be escalated it to next level. Confirmed that the Oliver Station Clinic is working by getting calls via their POT line and calling out via Pomona.
Feb 24, 16:40 PST

Update - Vendor technician is in the Central Office in the area troubleshooting the issue.
Feb 24, 12:09 PST

Update - Still no ETA from the vendor, actively pursuing work around solutions.
Feb 24, 08:25 PST

Identified - CenturyLink (telecom provider) is currently investigating the issue. To clarify, the issue appears to be with INBOUND calls. Campus-to-campus and outbound calls are still working.
Feb 23, 16:02 PST

Update - A (vendor) technician has been assigned to this incident.
Feb 23, 14:16 PST

Update - We are working with our telecom provider to get more information about this outage.
Feb 23, 14:06 PST

Update - This is also affecting the Oliver Station Portland Clinic.
Feb 23, 12:36 PST

Investigating - We are currently investigating this issue.
Feb 23, 12:24 PST

Feb 24, 2021

Feb 23, 2021

Feb 22, 2021

Extended Maintenance: Banner & Related Systems

Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:03 PST

Scheduled - In addition to the traditional maintenance window Banner has a scheduled/extended maintenance directly following the traditional maintenance window. Starting at 6:00PM on Friday, February 19, 2021 through 8:00AM Monday, February 22, 2021 Banner and all related systems including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, eTranscript, etc. will be unavailable.

For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Feb 19, 10:30 PST

Feb 21, 2021

No incidents reported.