Update - Work is progressing on the repairs of the custom portlets. Some portlets have been removed, repaired, and are now back to normal. However, a few portlets remain in an error state such as the Student Quick Links, CeDiploma, and Enrollment Verification. We will be addressing the major/critical portlets first.
Apr 19, 15:43 PDT
Identified - Post-weekend Banner maintenance it was discovered that some custom portlets within YOU Portal are not working as intended. You may see "Internal Server Error" and additional error message information on some pages. We are actively working to resolve this issue.
Apr 19, 08:04 PDT
University Networks Operational
eduroam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
Lebanon ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
Academic Services Operational
Canvas Operational
Elentra Operational
EDU Rotations Operational
Mediasite ? Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Partial Outage
Self Service (Banweb) Operational
YOU Portal Partial Outage
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2021
Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 PDT
Scheduled - In addition to the traditional maintenance window, Banner has a scheduled/extended maintenance directly following the traditional maintenance window. Starting at 6:00PM on Friday, April 16, 2021 through 8:00AM Monday, April 19, 2021 Banner and all related systems including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, eTranscript, etc. will be unavailable.
Apr 14, 16:09 PDT
Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Completed - The scheduled maintenance has been completed.
Apr 16, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 PDT
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Apr 14, 16:05 PDT
Completed - The scheduled maintenance has been completed.
Apr 16, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:10 PDT
Scheduled - On Friday morning, April 16, 2021, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks and apply April Service Pack items.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, Tableau data sources, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance
Apr 13, 09:23 PDT
Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:15 PDT
Scheduled - Banner must undergo emergency maintenance starting at 7:00PM on Friday, April 9, 2021 through 8:00AM Monday, April 12, 2021. Banner and all related systems, including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Apr 9, 19:05 PDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
Resolved - Internal Epic customers have confirmed no new issues or slowness all day today. Based on these internal, first-hand reports, we are resolving this incident.
Apr 5, 16:09 PDT
Update - No new updates from the vendor (OCHIN) regarding this issue. They still have the same status on their internal status webpage as last week. No new internal reports of issues. We are reaching out to the vendor for a proper update and will continue to monitor the situation.
Apr 5, 09:19 PDT
Monitoring - Update from vendor (OCHIN): "We are still actively investigating on the cause of this issue and reviewing that before marking it as resolved so there may still be spikes of slowness or delay to watch out for."
Apr 2, 16:04 PDT
Update - We have received no new updates from the vendor (OCHIN) regarding this issue.
Apr 2, 08:27 PDT
Identified - Announcement to Users
OCHIN has received reports of slowness when printing and performing some workflows within Epic Hyperspace. Some workflows that may be effected are slowness after printing a job and slowness when loading e-signature forms. OCHIN is actively investigating this event. We will provide further updates as this information is available.

Who/What is affected?
All EPIC Users printing local/client jobs and users loading e-signature documents
Apr 1, 14:40 PDT
Resolved - Per TDX: A service degradation was detected for the TeamDynamix platform, performance levels have returned to normal and an investigation is ongoing.
Apr 5, 13:23 PDT
Monitoring - No official word from TDX yet, but internal reports indicate that services are functional and fast again. We will continue to monitor this afternoon.
Apr 5, 12:31 PDT
Investigating - We are noticing extreme slowness and in some cases not loading at all for TeamDynamix (support.westernu.edu).
Apr 5, 12:07 PDT