All Systems Operational
University Networks Operational
eduroam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
YOU Portal Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 2, 2023
ADFS Issue in Oregon
Resolved - This incident has been resolved.
Jun 2, 08:53 PDT
Identified - We have identified the issue and are working on a resolution. This issue may prevent you from accessing sites with ADFS logins (e.g. go.WesternU.edu).
Jun 2, 08:08 PDT
Investigating - We are currently investigating this issue.
Jun 2, 08:00 PDT
Jun 1, 2023
Revert to Main ISP Circuit
Completed - The scheduled maintenance has been completed.
Jun 1, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 20:00 PDT
Scheduled - Our ISP has repaired the cut fiber that caused the internet connection drop on 5/30. We will be reverting back to our main circuit tonight at 8PM. This should have little to no impact on the community, but COULD briefly impact network/internet connections or cause phones to disconnect and reconnect. All work should be completed in less than 15 minutes, but we will plan for 30 minutes to be safe.

Original outage: https://status.westernu.edu/incidents/bw8mqjr1tdky
Jun 1, 10:37 PDT
Network/Internet Outage
Resolved - We have been running stable on our backup tunnel for several days now. Our ISP has repaired the cut fiber that caused this original outage. We will be reverting back the main (now repaired) circuit at 8PM on 6/1. See maintenance details in the link below:

https://status.westernu.edu/incidents/pf88mgftrd99
Jun 1, 10:40 PDT
Update - This is still an issue, and we are in contact with our ISP for a resolution/ETA. However, most all traffic was moved over to backup tunnel yesterday. There should be no discernible difference to customers using this backup tunnel. Please contact TechSupport if you believe you are experiencing any related issues.
May 31, 12:53 PDT
Monitoring - Two of our internet circuits went down simultaneously (usually one goes down at a time), so this is likely a major ISP (Internet Service Provider) outage. We have rerouted network traffic to a different tunnel; services should be restoring shortly. ADFS is still down in Oregon.

This usually happens when a fiber optic cable is cut someone between California and Oregon. We will await reports from our ISP to determine when we can switch back to our main circuit(s).
May 30, 15:21 PDT
Investigating - We lost internet/network at some of our sites. Investigating.
May 30, 14:54 PDT
May 31, 2023
Banner Slowness Issue
Resolved - This incident has been resolved.
May 31, 17:03 PDT
Update - We have confirmed reports that speed and performance have improved. We will continue to monitor the rest of the day.
May 31, 11:27 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 11:11 PDT
Investigating - We are currently investigating this issue. Next update in 15-20 minutes.
May 31, 10:58 PDT
May 30, 2023
May 29, 2023

No incidents reported.

May 28, 2023
Elixir Maintenance (ESM Solutions)
Completed - The scheduled maintenance has been completed.
May 28, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:00 PDT
Scheduled - On Saturday May 27, 2023 at 5:00Am PST ESM Solutions will be performing an infrastructure upgrade to one of the cloud services in the ESM Platform (Elixir).

They anticipate this upgrade to take up-to 26 hoursto perform.
May 25, 15:02 PDT
May 27, 2023
Mediasite Video Cloud Update 5/26/2023
Completed - The scheduled maintenance has been completed.
May 27, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:01 PDT
Scheduled - Mediasite will be updating Mediasite Video Cloud to the latest release during our scheduled maintenance window on May 26, between 10:01 PM and May 27 2:00 AM PST. Extended downtime is not expected. However, WesternU's Mediasite may be unavailable for brief periods during this time.
May 18, 08:56 PDT
May 26, 2023
May 25, 2023

No incidents reported.

May 24, 2023
CashNet / Payment Processing Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:00 PDT
Scheduled - CashNet will be undergoing maintenance during this time. You may still make payments but they will not be processed until about 9:30AM today.
May 24, 08:50 PDT
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023
Monthly IT Patch Maintenance - May, 2023
Completed - The scheduled maintenance has been completed.
May 19, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 PDT
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
May 17, 16:10 PDT
Epic Scheduled Maintenance - May 2023
Completed - The scheduled maintenance has been completed.
May 19, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 PDT
Scheduled - On Friday morning, May 19, 2023, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks and apply the Epic May Service Pack.

Please review the ‘Who/What is affected?’ section below, which calls out the services that will be impacted.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline, and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, Tableau data sources, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance.
May 11, 14:33 PDT
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