All Systems Operational
University Networks Operational
eduroam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Academic Services Operational
Canvas Operational
Elentra Operational
EDU Rotations Operational
Mediasite ? Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
YOU Portal Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Completed - The scheduled maintenance has been completed.
Nov 19, 20:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:01 PST
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Nov 17, 15:14 PST
Resolved - This incident has been resolved.
Nov 19, 16:40 PST
Update - Internal testing and usage seems to confirm that the issue is resolved. We will continue to monitor for the next couple hours.
Nov 19, 08:01 PST
Monitoring - SSO to Elixir is working again, we are awaiting confirmation of resolution from the vendor and community.
Nov 19, 07:04 PST
Update - Internal systems look to be working as intended, this a appears to be a vendor related issue. Contacting vendor for next steps.
Nov 18, 15:53 PST
Investigating - We are currently investigating this issue.
Nov 18, 15:47 PST
Completed - The scheduled maintenance has been completed.
Nov 19, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:03 PST
Scheduled - Paste Maintenance information hOn Friday morning, November 19, 2021, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks; data center maintenance, 2021 November Enhancement Pack, November 2021 Client Pack (Upgrade to Epic Version August 2021) and the 2021 November Service Pack.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance
ere.
Nov 18, 14:20 PST
Nov 18, 2021
Nov 17, 2021

No incidents reported.

Nov 16, 2021
Completed - The scheduled maintenance has been completed.
Nov 16, 01:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:01 PST
Scheduled - Information via TeamDynamix:

11.4 Release Update

Upcoming scheduled maintenance notice

We have recognized the need to perform maintenance in order to resolve issues from the 11.4 TeamDynamix Release. The maintenance window will be from Monday 11/15/2021 11:59pm ET to Tuesday 11/16/2021 4:00am ET. The system will be offline during this time period. We apologize for this unplanned interruption and thank you for your patience.
Nov 15, 13:15 PST
Nov 15, 2021
Nov 14, 2021

No incidents reported.