WesternU Status

All Systems Operational

University Networks Operational

eduroam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

YOU Portal Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ExamSoft Scheduled Maintenance Jul 8, 20:00 - Jul 9, 00:00 PDT

ExamSoft scheduled maintenance starting at 8 p.m. CDT on Friday, July 8.

During the maintenance window, you will not be able to log in to Examplify or download/upload exams.

The maintenance will take approximately four hours, after which all services and features will be restored and available.

Start time: July 8, 8 p.m. CDT
Estimated duration: 4 hours

Components affected:
• Examplify login
• Examplify downloads
• Examplify uploads
• ExamSoft portal
Posted on Jun 30, 10:00 PDT

Past Incidents

Jul 5, 2022

No incidents reported today.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

Completed - The scheduled maintenance has been completed.
Jul 1, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 PDT

Scheduled - Banner and all related systems, including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Jun 30, 17:23 PDT

Jun 30, 2022

No incidents reported.

Jun 29, 2022

AC Failure in Lebanon Data Center

Resolved - Temporary fix is holding solid, we are going to close this incident out and will re-open if down time is needed.
Jun 29, 17:15 PDT

Monitoring - A workaround fix has been put in place and we're okay for now. Awaiting parts for final completion which will likely require (hopefully scheduled) down time.
Jun 23, 14:11 PDT

Investigating - We believe the air conditioning unit in the COMP-Northwest data center may be close to failing. Emergency maintenance is being performed right now. This has no impact right now, but if the data center gets too hot we will be forced to shut down equipment or risk permanent IT equipment failure. IF we must shut down equipment this will have a major impact on Oregon and likely to lose internet, network, wireless, phones, etc. More information will be provided as updates are available.
Jun 23, 08:58 PDT

Jun 28, 2022

No incidents reported.

Jun 27, 2022

OCHIN / Epic Outage & Maintenance

Resolved - No issues reported since start of day, this issue is now resolved.
Jun 27, 09:28 PDT

Monitoring - OCHIN confirmed that the maintenance was successful, and access to the Epic Portal and Apps have been restored. Email sent to Epic community. TechSupport will monitor as the business day starts.
Jun 27, 07:16 PDT

Identified - The Epic Portal and applications are down. OCHIN confirmed that this is an issue on their end they are currently performing ad-hoc maintenance with Citrix support to address the issue affecting portal.ochin.info and apps.ochin.info. This may affect Epic if not resolved by start of business day on Monday.

http://remote.ochin.info/ is still reachable.
Jun 26, 22:32 PDT

Jun 26, 2022

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Jun 22, 2022

Outlook Access Issue

Resolved - Resolved per Microsoft...

https://twitter.com/MSFT365Status/status/1539350909125382145?s=20&t=gOmGrql2La1wEOY7IkPsGA

Rerouting traffic combined with targeted infrastructure restarts has successfully restored service access and functionality. Please refer to EX394347 and MO394389 in the Microsoft 365 admin center for additional details.
Jun 22, 08:28 PDT

Identified - Microsoft has provided an alert for Email Service Degradation. Users may encounter delays and experience failures when creating, sending, receiving or accessing email messages. Some users may be unable to access their Outlook Web Access (OWA) via any connection method
Jun 21, 13:44 PDT

Jun 21, 2022