In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 2024 - 21:00 PDT
Scheduled - Vendor (TeamDynamix) will be performing planned system maintenance. Disruption or downtime is possible for support.westernu.edu.
Apr 20, 2024 21:00 - Apr 21, 2024 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2024 - 18:00 PDT
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. Extended maintenance hours are required this month. Services and applications may be intermittently unavailable throughout this maintenance window.

For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703

Apr 19, 2024 18:00 - Apr 22, 2024 07:00 PDT
Identified - This month's traditional IT monthly maintenance window has been being augmented. Starting at 10AM on Friday, April 19, 2024, unplanned network maintenance will be taking place. You may experience brief disruptions in access to servers, services, and applications. Employees working offsite are likely to have their GlobalProtect/VPN sessions disconnected intermittently. We will do our best to keep these disruptions short and infrequent. This unplanned network maintenance is predicted to last until 7AM on Monday, April 22, 2024. Additional information will be provided via email and updated status.western.edu.
Apr 19, 2024 - 10:08 PDT
University Networks Under Maintenance
eduroam ? Under Maintenance
Pomona Campus Under Maintenance
East Valley Clinic Under Maintenance
Rancho Mirage Under Maintenance
COMP-Northwest ? Under Maintenance
Oliver Station Under Maintenance
VPN - GlobalProtect Under Maintenance
CHS-Northwest ? Under Maintenance
Academic Services Under Maintenance
Canvas Operational
Elentra ? Operational
EDU Rotations Under Maintenance
Mediasite ? Operational
Top Hat Operational
Administrative Services Under Maintenance
Banner ? Under Maintenance
Cognos Under Maintenance
Raiser's Edge Under Maintenance
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Under Maintenance
EPIC Operational
Axium Under Maintenance
ImproMed Under Maintenance
Campus Services Under Maintenance
Self Service (Banweb) Under Maintenance
My.WesternU.edu (previously YOU Portal) ? Under Maintenance
Intranet Under Maintenance
www.westernu.edu Under Maintenance
Telecom ? Under Maintenance
Electricity Operational
RightFax Under Maintenance
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Under Maintenance
TeamDynamix (support.westernu.edu) Under Maintenance
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Elentra Database Update Apr 27, 2024 11:00-15:00 PDT
Elentra will be completing a database update on Sunday (4/21/24) from 11:00 AM to 3:00 PM PST. During this time, the Elentra platform will be unavailable.
Posted on Apr 17, 2024 - 13:20 PDT
Past Incidents
Apr 21, 2024

No incidents reported today.

Apr 20, 2024

Unresolved incident: TeamDynamix (support.westernu.edu) Planned System Maintenance.

Apr 19, 2024

Unresolved incidents: Extended Monthly IT Patch Maintenance - April 2024, Unplanned Network Maintenance.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Resolved - eTranscript is confirmed to be fully functional.
Apr 17, 17:29 PDT
Monitoring - A fix has been implemented and eTranscript should now be available. IT is monitoring the situation.
Apr 17, 14:50 PDT
Identified - An issue was reported with eTransript, which is a service used to provide transcripts to students/alumni and used in conjunction with the Office of the Registrar. A resolution is being implemented.
Apr 17, 12:20 PDT
Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 PDT
Scheduled - One of our Internet Service Providers (ISP) will be performing work that will affect internet access (wired and wireless) at the CHS Oregon building during this maintenance window. This will be the only building affected by this maintenance. If believe you are experiencing any issues after this maintenance window, please contact TechSupport at 909-469-5432.
Apr 9, 12:45 PDT
Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 PDT
Scheduled - An emergency maintenance window has been scheduled for April 15, 2024 from 8:00PM to 9:00PM to address an urgent security issue. During this time GlobalProtect VPN connections may drop or be unavailable.
Apr 15, 12:30 PDT
Resolved - Confirming both issues have been resolved.
Apr 15, 08:44 PDT
Identified - We are aware of an issue that is affecting Self-Service Banner 8 as well as some links on My.WesternU.edu. We believe this should be fixed in less than an hour.
Apr 15, 08:20 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.