WesternU Status

All Systems Operational

University Networks Operational

eduroam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

Completed - The scheduled maintenance has been completed.
Jul 25, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:00 PDT

Scheduled - Banner and some related systems, including Banner 9, Self Service Banner 8 & 9, MY Portal, CASHNet, SSO Manager, etc. will be unavailable during this emergency maintenance to address a security vulnerability.
Jul 23, 09:41 PDT

Jul 24, 2024

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

Completed - The scheduled maintenance has been completed.
Jul 21, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:01 PDT

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Jul 17, 14:49 PDT

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Microsoft Outage

Resolved - This incident has been resolved. This outage had little to no impact on WesternU.
Jul 19, 20:50 PDT

Monitoring - Microsoft has experienced a significant outage due to a third-party vendor (CrowdStrike) applying a system update. This caused massive outages and disruptions around the country and globe. Thankfully, the impact to WesternU has been minimal as the majority of the issues appear to be limited to central and east coast servers in the United States. Some services may be slower than usual or have unexpected oddities as Microsoft continues to recover. WesternU IT will continue to monitor our services and report anything noteworthy on status.westernu.edu.
Jul 19, 08:40 PDT

Monthly IT Patch Maintenance - July 2024

Completed - The scheduled maintenance has been completed.
Jul 19, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 18:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 14:46 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Jul 17, 14:46 PDT

Dragon Medical One - Epic

Resolved - Dragon Medical One is now confirmed working within Epic.
Jul 19, 16:53 PDT

Identified - OCHIN (Epic) has been informed that Microsoft has identified a process to address the CrowdStrike defect found in a single content update for Windows hosts. Nuance (Dragon Medical One) is working as quickly as possible to implement this fix; however, it will take time to complete. In the meantime, Ochin recommends providers continue using downtime procedures until further notice.
Jul 19, 11:55 PDT

Jul 18, 2024

No incidents reported.

Jul 17, 2024

SSO Manager Issues

Resolved - Access to Self-Service Banner 8 and links on My.WesternU.edu are confirmed working.
Jul 17, 13:11 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 09:58 PDT

Identified - This issue is affecting Self-Service Banner 8 and links on my.westernu.edu. We are actively working to resolve the issue. Resolution anticipated in less than an hour.
Jul 17, 09:38 PDT

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.