WesternU Status

Update - Work is progressing on the repairs of the custom portlets. Some portlets have been removed, repaired, and are now back to normal. However, a few portlets remain in an error state such as the Student Quick Links, CeDiploma, and Enrollment Verification. We will be addressing the major/critical portlets first.
Apr 19, 15:43 PDT

Identified - Post-weekend Banner maintenance it was discovered that some custom portlets within YOU Portal are not working as intended. You may see "Internal Server Error" and additional error message information on some pages. We are actively working to resolve this issue.
Apr 19, 08:04 PDT

University Networks Operational

eduroam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

Lebanon Operational

Oliver Station Operational

VPN - GlobalProtect Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Partial Outage

Self Service (Banweb) Operational

YOU Portal Partial Outage

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2021

Banner & Related Systems Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 PDT

Scheduled - In addition to the traditional maintenance window, Banner has a scheduled/extended maintenance directly following the traditional maintenance window. Starting at 6:00PM on Friday, April 16, 2021 through 8:00AM Monday, April 19, 2021 Banner and all related systems including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, eTranscript, etc. will be unavailable.
Apr 14, 16:09 PDT

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

Monthly IT Patch Maintenance - April 2021

Completed - The scheduled maintenance has been completed.
Apr 16, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Apr 14, 16:05 PDT

Epic Scheduled Maintenance - April 2021

Completed - The scheduled maintenance has been completed.
Apr 16, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:10 PDT

Scheduled - On Friday morning, April 16, 2021, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks and apply April Service Pack items.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, Tableau data sources, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance
Apr 13, 09:23 PDT

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

Banner Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Apr 12, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:15 PDT

Scheduled - Banner must undergo emergency maintenance starting at 7:00PM on Friday, April 9, 2021 through 8:00AM Monday, April 12, 2021. Banner and all related systems, including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Apr 9, 19:05 PDT

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

Epic Printing & Application Slowness

Resolved - Internal Epic customers have confirmed no new issues or slowness all day today. Based on these internal, first-hand reports, we are resolving this incident.
Apr 5, 16:09 PDT

Update - No new updates from the vendor (OCHIN) regarding this issue. They still have the same status on their internal status webpage as last week. No new internal reports of issues. We are reaching out to the vendor for a proper update and will continue to monitor the situation.
Apr 5, 09:19 PDT

Monitoring - Update from vendor (OCHIN): "We are still actively investigating on the cause of this issue and reviewing that before marking it as resolved so there may still be spikes of slowness or delay to watch out for."
Apr 2, 16:04 PDT

Update - We have received no new updates from the vendor (OCHIN) regarding this issue.
Apr 2, 08:27 PDT

Identified - Announcement to Users
OCHIN has received reports of slowness when printing and performing some workflows within Epic Hyperspace. Some workflows that may be effected are slowness after printing a job and slowness when loading e-signature forms. OCHIN is actively investigating this event. We will provide further updates as this information is available.

Who/What is affected?
All EPIC Users printing local/client jobs and users loading e-signature documents
Apr 1, 14:40 PDT

TeamDynamix Issue/Slowness

Resolved - Per TDX: A service degradation was detected for the TeamDynamix platform, performance levels have returned to normal and an investigation is ongoing.
Apr 5, 13:23 PDT

Monitoring - No official word from TDX yet, but internal reports indicate that services are functional and fast again. We will continue to monitor this afternoon.
Apr 5, 12:31 PDT

Investigating - We are noticing extreme slowness and in some cases not loading at all for TeamDynamix (support.westernu.edu).
Apr 5, 12:07 PDT

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