All Systems Operational

University Networks Operational
eduroam (wireless) Operational
Pomona Campus Operational
North Central Spay & Neuter Center Operational
Rancho Mirage Operational
COMP-Northwest Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest Operational
Village at Indian Hill Operational
MBVA Lebanon Operational
Academic Services Operational
Canvas Operational
Elentra Operational
EDU Rotations Operational
Mediasite Operational
Top Hat Operational
Administrative Services Operational
Banner Operational
Cognos Operational
Raiser's Edge Operational
bswift Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) Operational
Intranet Operational
www.westernu.edu Operational
Telecom Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) Operational
Qualtrics Operational
Jamf (Apple Management) Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2026

No incidents reported today.

May 11, 2026
Canvas Issue/Outage
Resolved - WesternU Canvas access has been restored.
May 11, 09:51 PDT
Monitoring - Instructure has indicated that Canvas has been restored and available for WesternU. WesternU considers this event dynamic and are closely monitoring the situation.
May 8, 09:01 PDT
Identified - Further details are available at the status page for Canvas: https://status.instructure.com/
May 7, 17:05 PDT
Investigating - Canvas is currently down, Online Education has contacted support and engineers are working on the issues.
May 7, 13:49 PDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
May 7, 2026
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Banner & Related Systems Emergency Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 20:00 PDT
Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable during this time to address a critical vulnerability.

Change Control: 30106205
May 1, 13:12 PDT
Banner Access Issue
Resolved - Access to Banner has been restored.
May 1, 14:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 13:35 PDT
Identified - IT is currently working to resolve access to Banner.

Users may receive the following error when attempting to use Banner "pom-artemis.westernu.edu took too long to respond"
May 1, 13:18 PDT
Apr 30, 2026
Elentra Issues
Resolved - The following information was provided from Elentra support:

The interruption began at 9:49 a.m. and was resolved at 10:24 a.m. (total duration: 35 minutes).

The interruption was caused by a deployment issue with an internal system, and we resolved it by restoring that system to a working state.

The issue has since been resolved, and full service has been restored.
Apr 30, 14:02 PDT
Monitoring - Online Education has confirmed that access to Elentra is now possible.

Online Education is working with Elentra support to discover and resolve the Root Cause of the outage.
Apr 30, 11:02 PDT
Investigating - TechSupport has been made aware of issues accessing Elentra.

The issue is currently being worked investigated by the Online Education department.
Apr 30, 10:14 PDT
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage