WesternU Status

All Systems Operational

University Networks Operational

EduRoam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

Lebanon Operational

Oliver Station Operational

VPN - GlobalProtect Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

YOU Portal Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2020

No incidents reported today.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

TeamDynamix Unplanned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:30 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 17, 21:23 PDT

Oct 17, 2020

Oct 16, 2020

Monthly IT Patch Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:01 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Oct 16, 16:28 PDT

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Emergency EDUrotations Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:30 PDT

Scheduled - EDUrotations will be unavailable from 5:30PM to 7:30PM to repair a failing operating system on the server in which it resides. This update is necessary to provide continued usage of the application and avoid additional outages.
Oct 14, 15:21 PDT

EDUrotations Outage

Resolved - EDUrotations was reported down around 7:15AM and resolved at 8:15AM.
Oct 14, 07:00 PDT

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

TeamDynamix Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:01 PDT

Scheduled - Per TeamDynamix: We have recognized the need to perform maintenance in order to resolve an issue from the 11.2 TeamDynamix Release. The maintenance window will be from Sat 10/10/2020 11:59pm ET to Sun 10/11/2020 4:00am ET. The system will be offline during this time period. We apologize for this unplanned interruption and thank you for your patience.
Oct 10, 15:55 PDT

Oct 10, 2020

Oct 9, 2020

Oregon Phone Issues (Lebanon & Oliver Station)

Resolved - Oregon phone services have been restored.
Oct 9, 12:50 PDT

Update - Per LUMEN (vendor): We just received an update from the field team, paper cable issue. Technician working with cable splicers trying to isolate bad spot on this 1-mile cable. Extremely hopeful to repair this tonight as rain may come. They are also looking at a possibility splicing around it. This has been escalated to the field teams as well for visibility.
Oct 8, 17:21 PDT

Update - LUMEN technicians are working on repairing the faulty cable and the vendor estimate provided for completion time is two hours (information was provided at ~2:30PM PT). Ticket has been escalated to level four (vendor) and a progress report requested in one hour. We are unaware of the extent of the outage/damage to LUMEN’s infrastructure and have not found any information publicly available. We are asking for LUMEN’s top-level management information so that our IT management team can ask for answers to this outage from WesternU upper/senior management.
Oct 8, 16:00 PDT

Update - Late yesterday we were notified that the Lumen on-site technician identified the source of the issue on their end. A partial repair was started last night which required additional equipment the technician did not have on hand. Lumen support stated the repair should be finalized this morning. We will continue to monitor this closely and report back when we have some more information.
Oct 8, 08:53 PDT

Monitoring - We received an update from the vendor (LUMEN/CenturyLink) that indicated the problem is impacting 500 customers. The update was received at 3:00 PM and the estimated time of repair was two hours. As of 5:00PM, the issue has not been resolved.
Oct 7, 17:24 PDT

Identified - We have determined that the issue is external to our network and appears to be within Lumen’s (formally CenturyLink) network. We have been in constant communication with Lumen support ever since this incident was reported on Monday. We have made sure that the Lumen support team is aware of the impact this is having to not only our Lebanon campus, but also the Oliver Station medical center in Portland. After multiple interactions with the Lumen team, we have since been escalated to their tier 3 support team. However, with this still an issue in day 3 we have also reached out to our account reps to have this escalated to Lumen’s VP/Executive level team for review. Several workarounds are still currently in place as reported in previous updates to allow forwarding, 4-digit dialing and voicemail.
Oct 7, 11:57 PDT

Update - WesternU IT is continuing research the root cause of this problem but the vendor (CenturyLink) has had additional complications (which they indicate are wildfire related) that have delayed identification and resolution of this issue. Temporary workarounds are in place as reported in the previous update.
Oct 6, 14:29 PDT

Investigating - We are continuing to work internally to troubleshoot this issue while reaching out to our vendor (CenturyLink). As a temporary work around, we have the clinic’s number on forward to a Pomona number that is then internally routed back to the clinic in Portland. There is a possibility that physical hardware has failed and will require replacement. Replacement parts have been shipped from Pomona to Portland and should arrive around mid-day.
Oct 5, 17:05 PDT

Update - Internal dialing to Lebanon and Oliver Station is working. Calling 10-digit numbers into our Lebanon pool of direct dial numbers (541-259-XXXX) or Oliver Station Clinic Area Code 503 regular telephone lines is not working.
Oct 5, 12:39 PDT

Update - We can confirm this outage is also affecting the ability to make outgoing calls from the Lebanon campus. Actively working with our vendor, CenturyLink to resolve this issue.
Oct 5, 11:19 PDT

Identified - Oliver Station Clinic Main line for incoming calls is down. Ticket opened with Centurylink. Tech confirms he is unable to connect to their ONT (Optical Network Terminal box) which is a sign of trouble in their network/switching equipment.
Oct 5, 10:40 PDT

Oct 8, 2020