WesternU Status

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 2025 - 19:31 PDT

Investigating - WesterrnU Citrix apps are unavailable.

IT is actively investigating an issue with WesternU Citrix apps.
Mar 14, 2025 - 15:35 PDT

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network Storage Maintenance Mar 30, 2025 09:00-11:00 PDT

This maintenance is predicted to have no impact on the community. During this maintenance window IT will be upgrading the firmware on a couple storage devices that for our servers.
Posted on Mar 13, 2025 - 15:20 PDT

Past Incidents

Mar 16, 2025

No incidents reported today.

Mar 15, 2025

TeamDynamix Maintenance / TDNext UI Refresh

Completed - The scheduled maintenance has been completed.
Mar 15, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 PDT

Scheduled - TeamDynamix will be undergoing maintenance during this time for a significant user interface upgrade (version 12.0) on the TDNext (technician) side. The client side (e.g. support.westernu.edu) will not be changed but will very likely be unavailable during this maintenance window.

To find out more about the TeamDynamix 12.0 and the TDNext UI upgrade, please see the email sent from TechSupport on Tuesday, March 11, 2025, sent at around 5:15PM (and other emails sent on 2/25 and 2/21).
Mar 13, 14:36 PDT

Mar 14, 2025

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

ExamSoft Maintenance

Completed - The scheduled maintenance has been completed.
Mar 7, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 18:00 PST

Scheduled - ExamSoft will conduct a 4 hour maintenance on Friday, March 7, 2025 at 6pm with the indicated services potentially experiencing intermittent availability during these times.

During the maintenance window, you may not be able to perform downloads or upload exams for Legacy Portal exams, or log in to Examplify.
Mar 7, 17:23 PST

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.