WesternU Status

e911 Server/Service Outage

Identified - We have implemented a temporary workaround that restores the ability to place 911 calls from campus desk phones. If you need to call 911, your call will be answered by a live operator. However, until the underlying server issues are fully resolved, your location and callback number will not be transmitted automatically. Please be prepared to verbally provide your location and callback number to the 911 operator.
Jul 21, 2026 - 14:37 PDT

Investigating - We are currently experiencing an issue with both our primary and both secondary e911 servers. This issue is preventing 911 calls from desk phones. During this outage, if you have an emergency, please use your mobile phone to call 911. Reminder that Wi-Fi calling is available on most phones/phone plans, which can be helpful in buildings with poor cell phone reception. You can see more information about enabling Wi-Fi Calling here: https://support.westernu.edu/TDClient/1848/Portal/KB/Article/74872/How-to-Enable-Wi-Fi-Calling
Jul 21, 2026 - 12:21 PDT

University Networks Operational

eduroam (wireless) Operational

Pomona Campus Operational

North Central Spay & Neuter Center Operational

Rancho Mirage Operational

HCOM Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Village at Indian Hill Operational

MBVA Lebanon Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Jamf (Apple Management) Operational

Miscellaneous Degraded Performance

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 21, 2026

Unresolved incident: e911 Server/Service Outage.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:01 PDT

Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Jul 15, 15:07 PDT

Jul 17, 2026

Monthly IT Patch Maintenance - July 2026

Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:00 PDT

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Jul 15, 15:03 PDT

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

Epic - Printing Issue

Resolved - Epic printing has been confirmed.

Issue Resolved.
Jul 10, 10:02 PDT

Monitoring - OCHIN the developer of Epic has reported the following regarding the Epic Printing Issue.

Announcement to Users
OCHIN has confirmed that this issue is now resolved. If you are still experiencing printing failures, Web BLOB errors, or related issues, please restart Epic session and test again.

Who/what is affected?
Users printing and saving images to Web Blob
Jul 9, 16:14 PDT

Investigating - OCHIN the developer of Epic, has received reports of issues with printing and saving images to the Web BLOB server. OCHIN is currently investing this issue.

Who/what is affected?
Users printing and saving images to Web Blob
Jul 9, 14:11 PDT

Jul 9, 2026

Jul 8, 2026

GlobalProtect Emergency Maintenance - July 2026

Completed - The scheduled maintenance has been completed.
Jul 8, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 PDT

Scheduled - GlobalProtect firewall settings will be updated.

During the scheduled maintenance, GlobalProtect connections may drop and require reconnecting.
Jul 8, 13:32 PDT

Single Sign-On (ADFS) Login Issues

Resolved - This incident has been resolved. Network performance and authentication services returned to normal operation late yesterday evening. We continued to monitor the environment throughout the morning and have not observed any further widespread issues. Based on our investigation, the incident appears to have been related to disruptions affecting external Internet Service Providers (ISPs) and Microsoft-hosted services outside of the University's network and administrative control.
Jul 8, 13:16 PDT

Monitoring - A fix has been applied and Single Sign-On (ADFS) is working again. We will monitor into Wednesday morning.
Jul 8, 00:01 PDT

Update - We continue to actively investigate this issue and are working to determine whether it is related to Microsoft services or our internal environment.
Jul 7, 23:03 PDT

Investigating - We have reports and confirmed issues logging into services that utilize Single Sign-On (ADFS). We are actively investigating the issue.
Jul 7, 21:28 PDT

General Slowness / ISP Issues

Monitoring - We have noticed a significant speed increase this morning and believe some of the ISP issue outside of our network have stopped, but we will continue to monitor. We have observed a significant improvement in network performance this morning and believe the Internet Service Provider (ISP) issues affecting connectivity outside of the University's network have largely subsided. We will continue to monitor the situation closely and provide additional updates if conditions change.
Jul 8, 07:30 PDT

Update - We are aware of intermittent connectivity and performance issues affecting some online services. At this time, the issue appears to be related to disruptions impacting one or more Internet Service Providers (ISPs) and does not appear to originate within the University's internal network. As a result, some hosted services outside of the University's network and control may also experience degraded performance or intermittent connectivity. We are actively monitoring the situation and will provide additional updates as more information becomes available.
Jul 7, 14:05 PDT

Identified - After further investigation, it appears that the cause of the slowness within Epic is occurring at a connection point between WesternU and OCHIN (our Epic vendor).

IT will continue to monitor the situation and provide updates as they become available.
Jul 7, 11:18 PDT

Investigating - WesternU IT is currently investigating reports of slowness within Epic
Jul 7, 09:39 PDT

Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 PDT

Update - Maintenance window has been extended to 1AM PT.
Jul 8, 00:00 PDT

Update - Update may be delayed due to SSO / ADFS issues: https://status.westernu.edu/incidents/q1mp902bz83g
Jul 7, 21:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 PDT

Jul 7, 2026