WesternU Status

All Systems Operational

University Networks Operational

eduroam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Top Hat Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

My.WesternU.edu (previously YOU Portal) Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

TechSupport Phone Issue

Resolved - A fix has been implemented and all calls into TechSupport (909) 469-5432 are no longer hearing static.
Nov 30, 10:44 PST

Investigating - Currently all calls into TechSupport (909) 469-5432 are connecting but callers are hearing static on the line.

The issue is being investigated. Please continue to email TechSupport@westernu.edu or submit requests at Supoort.WesternU.edu. d
Nov 30, 10:33 PST

Nov 29, 2023

ADP App Login Issues

Resolved - Unfortunately, this issue has not been fully resolved yet. However, it is affecting less than 100 people. Time Reporting is in contact with ADP and will report any new updates if/when they become available.
Nov 29, 10:45 PST

Update - Payroll has met with ADP and are continuing to work on testing and resolving the ADP App sign in issue that some WesternU Employees are experiencing.

ADP is escalating this issue.
Nov 8, 16:24 PST

Monitoring - ADP has indicated that the issue should be Resolved but some WesternU employees are still experiencing issues with signing into the ADP app.

An update will be provided when the issue has been confirmed resolved with WesternU employees.
Nov 3, 12:12 PDT

Update - A limited number of employees are still experiencing issues related to ADP app login. We have been informed that ADP has further escalated the issue. We will provide an update when available.
Oct 26, 09:39 PDT

Investigating - It has been reported that the ADP app is experiencing some intermittent issues and some customers are unable to login. ADP has been contacted and we are awaiting resolution/direction from the vendor.
Oct 24, 12:33 PDT

Nov 28, 2023

Wireless Network Update Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 28, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 20:01 PST

Scheduled - An emergency maintenance window has been scheduled to address a connection issue with the eduroam wireless network. During this maintenance window, connections to eduroam may be dropped. Connection to eduroam should automatically connect after the maintenance window.
Nov 28, 16:23 PST

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.