All Systems Operational
University Networks Operational
EduRoam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
Lebanon ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
Academic Services Operational
Canvas Operational
Elentra Operational
EDU Rotations Operational
Mediasite ? Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
YOU Portal Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 7, 2021
Completed - The scheduled maintenance has been completed.
Mar 7, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 04:01 PST
Scheduled - Elentra database server is scheduled by Google Cloud for maintenance on Sunday, 3/7/21 at 04:00 AM PST (7 AM EST). Service disruption and/or slowdown is to be expected for no more than 1 hour (4-5AM).
Feb 23, 09:09 PST
Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - Verified that this issue has been resolved.
Feb 25, 13:30 PST
Monitoring - Century Link/Lumen just called reporting that they had a line down and that it is now repaired and we should be back up and working. We are looking to get verification that the issue is 100% resolved.
Feb 25, 13:27 PST
Update - Update from vendor (Lumen). A water issue seems to be the root cause of the problem. A technician is a scheduled to start replacing equipment first thing in the morning.
Feb 24, 18:50 PST
Update - Contacted vendor for an update... they found an issue on a switch and still working on it. We asked that this be escalated it to next level. Confirmed that the Oliver Station Clinic is working by getting calls via their POT line and calling out via Pomona.
Feb 24, 16:40 PST
Update - Vendor technician is in the Central Office in the area troubleshooting the issue.
Feb 24, 12:09 PST
Update - Still no ETA from the vendor, actively pursuing work around solutions.
Feb 24, 08:25 PST
Identified - CenturyLink (telecom provider) is currently investigating the issue. To clarify, the issue appears to be with INBOUND calls. Campus-to-campus and outbound calls are still working.
Feb 23, 16:02 PST
Update - A (vendor) technician has been assigned to this incident.
Feb 23, 14:16 PST
Update - We are working with our telecom provider to get more information about this outage.
Feb 23, 14:06 PST
Update - This is also affecting the Oliver Station Portland Clinic.
Feb 23, 12:36 PST
Investigating - We are currently investigating this issue.
Feb 23, 12:24 PST
Feb 24, 2021
Feb 23, 2021
Feb 22, 2021
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:03 PST
Scheduled - In addition to the traditional maintenance window Banner has a scheduled/extended maintenance directly following the traditional maintenance window. Starting at 6:00PM on Friday, February 19, 2021 through 8:00AM Monday, February 22, 2021 Banner and all related systems including Banner 8 & 9, Self Service Banner, YOU Portal, Banner Document Manager (BDM), eProcurement, CashNet, eTranscript, etc. will be unavailable.

For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Feb 19, 10:30 PST
Feb 21, 2021

No incidents reported.