WesternU Status

All Systems Operational

University Networks Operational

eduroam Operational

Pomona Campus Operational

East Valley Clinic Operational

Rancho Mirage Operational

COMP-Northwest Operational

Oliver Station Operational

VPN - GlobalProtect Operational

CHS-Northwest Operational

Academic Services Operational

Canvas Operational

Elentra Operational

EDU Rotations Operational

Mediasite Operational

Administrative Services Operational

Banner Operational

Cognos Operational

Raiser's Edge Operational

bswift Operational

Misc. Operational

ADP Operational

Clinical Systems Operational

EPIC Operational

Axium Operational

ImproMed Operational

Campus Services Operational

Self Service (Banweb) Operational

YOU Portal Operational

Intranet Operational

www.westernu.edu Operational

Telecom Operational

Electricity Operational

RightFax Operational

Microsoft 365 Services Operational

Active Directory Federated Services (Single Sign-On) Operational

Sharepoint Online Operational

Outlook Online Operational

Teams Operational

Misc. Operational

Zoom Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Third-Party Services Operational

TeamDynamix (support.westernu.edu) Operational

ExamSoft Operational

Slate (apply.westernu.edu) Operational

Qualtrics Operational

Miscellaneous Operational

Internal API Testing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

Monthly IT Patch Maintenance - November 2021

Completed - The scheduled maintenance has been completed.
Nov 19, 20:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:01 PST

Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Nov 17, 15:14 PST

Elixir Outage

Resolved - This incident has been resolved.
Nov 19, 16:40 PST

Update - Internal testing and usage seems to confirm that the issue is resolved. We will continue to monitor for the next couple hours.
Nov 19, 08:01 PST

Monitoring - SSO to Elixir is working again, we are awaiting confirmation of resolution from the vendor and community.
Nov 19, 07:04 PST

Update - Internal systems look to be working as intended, this a appears to be a vendor related issue. Contacting vendor for next steps.
Nov 18, 15:53 PST

Investigating - We are currently investigating this issue.
Nov 18, 15:47 PST

Epic Scheduled Maintenance - November 2021

Completed - The scheduled maintenance has been completed.
Nov 19, 03:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:03 PST

Scheduled - Paste Maintenance information hOn Friday morning, November 19, 2021, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks; data center maintenance, 2021 November Enhancement Pack, November 2021 Client Pack (Upgrade to Epic Version August 2021) and the 2021 November Service Pack.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance
ere.
Nov 18, 14:20 PST

Nov 18, 2021

Nov 17, 2021

No incidents reported.

Nov 16, 2021

TeamDynamix (support.westernu.edu) Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 01:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:01 PST

Scheduled - Information via TeamDynamix:

11.4 Release Update

Upcoming scheduled maintenance notice

We have recognized the need to perform maintenance in order to resolve issues from the 11.4 TeamDynamix Release. The maintenance window will be from Monday 11/15/2021 11:59pm ET to Tuesday 11/16/2021 4:00am ET. The system will be offline during this time period. We apologize for this unplanned interruption and thank you for your patience.
Nov 15, 13:15 PST

Nov 15, 2021

Nov 14, 2021

No incidents reported.