All Systems Operational
University Networks Operational
eduroam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
YOU Portal Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 00:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 20:03 PST
Scheduled - Mediasite will be updating Mediasite Video Cloud to the latest release during their scheduled maintenance window on January 28, between 12:01 AM and 4:00 AM CST (10:01 PM - 2:00 AM PST). Extended downtime is not expected. However, WesternU's site may be unavailable for brief periods during this time.
Jan 26, 16:56 PST
Jan 27, 2023
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - This issue is no longer affecting WesternU.

Update from Microsoft: While we’ve determined that this issue is largely resolved by our previous mitigation actions, we're still detecting some low-grade intermittent failures occurring predominantly within the Germany-region. We're continuing the process of isolating individual affected infrastructure and applying manual mitigations until the service is fully restored.

Jan 25, 21:52 PST
Identified - Possible Outlook Web (OWA) issues reported from Microsoft.

From Microsoft:

Title: Users may be unable to access the Exchange Online service using Outlook on the web

User Impact: Users may be unable to access the Exchange Online service using Outlook on the web.

Current status: We've confirmed that this issue is residual impact caused by a broadly impacting Azure networking issue previously communicated under MO502273, in which a specific subset of infrastructure was operating in a suboptimal state. This residual impact is being caused by excessive memory consumption correlated to shared cache on the impacted infrastructure. We’re running commands to isolate the affected infrastructure and are reviewing options to clear the shared cache to fully resolve the issue.

Scope of impact: This issue could potentially impact any user routed through the affected infrastructure.

Start time: Tuesday, January 24, 2023, 11:05 PM (1/25/2023, 7:05 AM UTC)

Jan 25, 11:02 PST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Completed - The scheduled maintenance has been completed.
Jan 20, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:00 PST
Scheduled - The 3rd Friday of each month is the designated IT maintenance window. For additional information please visit: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=89703
Jan 18, 16:07 PST
Completed - The scheduled maintenance has been completed.
Jan 20, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:10 PST
Scheduled - On Friday morning, January 20, 2023, OCHIN will be performing maintenance on Epic Production and ancillaries. Downtime is scheduled for 12:10 am to 3:30 am PT so we can complete monthly maintenance tasks and apply the Epic January Service Pack.

Please review the ‘Who/What is affected?’ section below, which calls out the services that will be impacted.

Who/What is affected?
All users who access Epic Production and ancillary tools and applications listed below:
• Epic Production (PRD) will be offline
• Epic Shadow (SHD) will be online
• Electronic Prescribing – Superscripts will be offline
• Epic Link will be offline
• Haiku/Canto will be offline
• My Chart will be offline
• Care Everywhere will be offline
• Mirth Interface servers will be restarted and intermittently offline affecting Health Information Exchanges (HIE)
o All ADT, ORM, ORU, DFT, MDM, Immunizations, file transfers interfaces will be affected
o All queued messages will be sent once servers are back online
• OnBase server will be offline and the following will be unavailable:
o Scanning and indexing
o Scanning and viewing documents in Front Desk Scanning, ROI Module Scanning, and Referral Module Scanning
o Viewing documents in patient charts
o Accessing OnBase Report Services
• Hillrom (formerly Welch Allyn) database server will be offline
• Viewing and saving dental images via MiPACs/Wisdom will be unavailable
• Clarity database ETL Processing Delays
o As a result of PRD maintenance, service pack and quarterly release Epic upgrade cycles, there will likely be delays in our Clarity ETL process as the process will begin later than usual, causing the delay in completion time. This affects all Clarity database reporting including our Clarity replication members, Business Objects reports, custom Clarity reports, Tableau data sources, and any Epic-Crystal reports or Clarity-based objects in Hyperspace.

Why this downtime?
This is routine scheduled maintenance

Jan 19, 15:33 PST
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.