All Systems Operational
University Networks Operational
eduroam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
YOU Portal Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Pomona Campus Power Outage
Resolved - Power started being restored around 4PM and the official all-clear from SCE was at 4:30PM.
Sep 30, 17:11 PDT
Identified - Confirmed SCE Outage # 800171118

https://www.sce.com/outage-center/check-outage-status

Per Edison, ETA for restoration 3:06PM PT. (Not a WesternU ETA)
Sep 30, 14:45 PDT
Update - Additional buildings are/likely affected. VCC & VMC confirmed. PCC and HEC have generators.
Sep 30, 14:20 PDT
Investigating - Customers reporting power out in HEC & DOC.
Sep 30, 14:09 PDT
Sep 29, 2022
Wireless Network Improvement / Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 20:01 PDT
Scheduled - A maintenance window has been scheduled for Thursday, September 29, 2022 from 8:00PM to 9:00PM. This update will address the connection issue experienced by many users today (9/29) as well as provide future improvements and overall connectivity of eduroam at all of our campuses and sites.
Sep 29, 13:45 PDT
eduroam Connection Issues
Postmortem - Read details
Sep 29, 11:40 PDT
Resolved - This incident has been resolved. If you believe you are still experiences any wireless issues please contact TechSupport via 909-469-5432.

Resources: https://support.westernu.edu/TDClient/1848/Portal/KB/ArticleDet?ID=141569
Sep 29, 11:09 PDT
Update - We have an engineer actively working on this issue.
Sep 29, 08:57 PDT
Update - The issue appears to be affecting Windows-based PCs too.
Sep 29, 08:56 PDT
Investigating - Reports of multiple Macs unable to connect to eduroam across the Pomona campus.
Sep 29, 08:44 PDT
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Wireless Network Improvement/Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:02 PDT
Scheduled - A maintenance window has been scheduled for Thursday, September 22, 2022 from 9:00PM to 10:00PM. This update will help improve the wireless connectivity of eduroam at all of or campuses and sites. During this maintenance window, connections to eduroam may be dropped, but should automatically reconnect before the maintenance window ends.
Sep 22, 14:20 PDT
TeamDynamix (support.westernu.edu) Outage
Resolved - TDX has been working for a few hours without issue.
Sep 22, 16:21 PDT
Monitoring - Per TDX:

Services have been restored at this point. We will continue to monitor to ensure system stability. The root cause was determined to be related to the Azure platform our services are hosted on, which Microsoft resolved.
Sep 22, 13:44 PDT
Identified - TeamDynamix has confirmed (via their own status page) that this is a system outage on their end affecting US customers.
Sep 22, 13:12 PDT
Update - TeamDynamix own support page is down so this is likely a global issue.

You may receive this error when going to support.westernu.edu:

"We're sorry, but there has been an error in this application.

If you continue to experience this error, please log out and log back in, as your session may have expired.

If you are seeing this page after making changes to an item, your changes are most likely saved.

You may be seeing this if you submitted dangerous text in a textbox or textarea. Dangerous text includes anything enclosed with the < and > characters or including &#.

If the problem persists, please contact your TeamDynamix administrator."
Sep 22, 12:58 PDT
Investigating - We are currently investigating this issue.
Sep 22, 12:56 PDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Pharos (Student Printing) MobilePrint Issues
Resolved - This incident has been resolved.
Sep 19, 11:25 PDT
Investigating - We are experiencing issues with Pharos MobilePrint. You may be able to login and upload jobs, but they may not render. Investigating.
Sep 19, 08:49 PDT
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