All Systems Operational

University Networks Operational
eduroam (wireless) ? Operational
Pomona Campus Operational
North Central Spay & Neuter Center Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Village at Indian Hill Operational
MBVA Lebanon Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft ? Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Jamf (Apple Management) ? Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Elentra Scheduled Maintenace - June 2025 Jun 21, 2025 05:00-08:00 PDT

Elentra will be performing scheduled operating system updates and server maintenance to support the continued performance and security of the system.

This maintenance is scheduled for Saturday, June 21st, between 5 AM and 8 AM PT, and will involve a brief service interruption of approximately 15 minutes, during which the system will be unavailable and a maintenance page will be presented to users.
Posted on Jun 12, 2025 - 13:25 PDT
Jun 12, 2025
WesternU Web Site Inaccessible
Resolved - WWW.WesternU.edu is accessible and stable.
Jun 12, 16:51 PDT
Monitoring - Cloudflare reports the issue has been resolved and this issue has been updated to Monitoring.
Jun 12, 15:00 PDT
Identified - The issue is related to the Cloudflare outage.

Here is the latest update from Cloudflare that is affecting the WesternU website:

"We are starting to see services recover. We still expect to see intermittent errors across the impacted services as systems handle retried and caches are filled."
Jun 12, 12:52 PDT
Investigating - WWW.WesternU.Edu is currently unavailable and the issue is being investigated.
Jun 12, 11:39 PDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Additional Banner & Related Systems Emergency Maintenance - June 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 PDT
Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., may be unavailable.
Jun 9, 16:27 PDT
Jun 9, 2025
Jun 8, 2025

No incidents reported.

Jun 7, 2025
Epic Disaster Recovery (DR) Testing - June 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:00 PDT
Scheduled - During the DR Test, before being able to access the OCHIN Portal, you’ll need to enter your new (named) Epic username and password. Please be sure to leave off @community-health.org from the end of your username. The standard OCHIN Portal should automatically redirect to the login screen, but if it does not, you’ll need to manually type dr.ochin.info in your web browser
Jun 5, 16:28 PDT
Jun 6, 2025
Banner & Related Systems Emergency Maintenance - June 2025
Completed - The scheduled maintenance has been completed.
Jun 6, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 20:00 PDT
Scheduled - Banner and all related systems, including Banner 9, Self Service Banner, MY Portal, Banner Document Manager (BDM), eProcurement, CashNet, etc., will be unavailable.
Jun 6, 11:30 PDT
Jun 5, 2025
Jun 4, 2025

No incidents reported.

Jun 3, 2025
TDX Slowness
Resolved - We have not had any reported issues or witnessed any issues this since it was reported fixed yesterday. Issue resolved.
Jun 3, 09:53 PDT
Monitoring - TDX has indicated that they have rolled back an update and performance has been restored. This is partially accurate as TDNext seems to load quickly, but we believe there may be a backlog of requests and tickets process and we're receiving emails that were created two hours earlier. We will continue to monitor.
Jun 2, 12:52 PDT
Identified - TDX Update: "TeamDynamix experienced performance issues today following the release of some important new capabilities over the weekend.

Due to a technical concern, we have decided to roll back the new version of the service for the US-based customers who received it this weekend. *This rollback only impacts the group of US-based customers that went live on the new UX in this specific wave.*

We successfully rolled out the new UX to 30% of customers prior to this weekend, and these performance issues were not previously seen.

We apologize for the inconvenience, and we will be in close contact on next steps."

----------------------------

WesternU Customers: Please be mindful that the technician side support.westernu.edu will not load for most of us. If you submitted a in the last 24 hours, please understand that it likely has not been seen yet. If you have an urgent matter, we recommend contacting by phone until this is resolved.
Jun 2, 10:17 PDT
Update - TDX has been providing hourly updates, here are the last two:

9AM PT Update:
"Thank you for your continued patience as investigation continues.

TeamDynamix Engineering and Infrastructure teams continue to work to develop the fix for the Work Management degradation. We'll provide updates as soon as possible."

8AM PT Update:
"Thank you for your continued patience as investigation continues. We are nearing a fix for the issue that has caused this degradation.

TeamDynamix Engineering and Infrastructure teams continue work to develop the fix for this Work Management degradation. We'll provide updates as soon as possible."
Jun 2, 09:05 PDT
Investigating - Per TeamDynamix Engineering:

“We are actively investigating reports of performance degradation this morning. This seems to mostly affect the Work Management (Users: formerly TDNext) interface at this time.”
Jun 2, 07:06 PDT
Jun 2, 2025
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
ADFS Login Issue
Resolved - Periodic testing this evening has concluded that this is no longer an issue. This incident has been resolved.
May 29, 21:38 PDT
Monitoring - The issue appears to be resolved. No changes were made on our end which points to this being a Microsoft issue the entire time.
May 29, 17:46 PDT
Update - Any service or application that uses the standard WesternU login page (the one with the picture of both of our campuses [AFDS], may be affected if Multi-Factor Authentication (MFA) is required. This will happen for ADP.westernu.edu every time you attempt login. Some services do not require MFA each login or may only require them every 120 days if you choose to have it remember.

We are working diligently to identify and resolve this issue.
May 29, 17:18 PDT
Update - ADP is not the issue, but ADP will be affected as MFA is required for every login. The mobile app will likely work without issue.

If you are on-campus, connected to VPN (GlobalProtect), or already have your SSO cached, you may not notice too many issues. We are continuing to troubleshoot the issue.
May 29, 15:25 PDT
Update - Issue is limited to services requiring MFA.
May 29, 15:02 PDT
Investigating - Some customers are reporting issues with ADFS and their ability to login. The error message is, "An error occurred
The selected authentication method is not available for '[your email address]'. Choose another authentication method or contact your system administrator for details.

We are reviewing if this is a local issue or Microsoft issue.
May 29, 14:51 PDT
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