Service Under Maintenance

University Networks Operational
eduroam (wireless) Operational
Pomona Campus Operational
North Central Spay & Neuter Center Operational
Rancho Mirage Operational
HCOM Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest Operational
Village at Indian Hill Operational
MBVA Lebanon Operational
Academic Services Under Maintenance
Canvas Operational
Elentra Under Maintenance
EDU Rotations Operational
Mediasite Operational
Top Hat Operational
Administrative Services Operational
Banner Operational
Cognos Operational
Raiser's Edge Operational
bswift Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) Operational
Intranet Operational
www.westernu.edu Operational
Telecom Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) Operational
Qualtrics Operational
Jamf (Apple Management) Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

Wireless (eduroam) Issues
Resolved - We have not received any reports of new or continued issues with wireless since the fix was applied earlier today. Incident has been resolved.
Aug 10, 14:40 PDT
Monitoring - The fix has been implemented, and we have confirmed with several affected students that the issue is resolved. We will continue to monitor the situation. If you are still experiencing any issues, please disconnect from eduroam and reconnect, if you're still experiencing issues please contact TechSupport
Aug 10, 11:00 PDT
Identified - We are aware of a wireless issue affecting some students when connecting to eduroam wireless. We have identified the issue and preparing a fix.
Aug 10, 10:46 PDT

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

South Park Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 18:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 PDT
Scheduled - IT will replace the UPS supporting the network equipment in the South Park building during this maintenance window. During the replacement, South Park customers will temporarily lose internet, wireless (Wi-Fi), desk phone, and other network connectivity for a few minutes.
Aug 6, 15:00 PDT

Aug 5, 2026

Epic Slowness
Resolved - OCHIN has confirmed that this issue is now resolved.

Response times in Epic should be back to normal
Aug 5, 13:32 PDT
Update - OCHIN provided the following information: "The splice team is onsite working. They are coordinating with the authorities on access and permissions. No ETR [Estimated Time to Repair] is available at this time."

Updates will be provided as they are received.
Aug 5, 09:04 PDT
Identified - OCHIN discovered one of their network circuits went down, which is causing a strain on their remaining circuits.

OCHIN is continuing to work with their Internet Service Provider (ISP) vendor to resolve this issue.

No estimated time to repair, but updates will be provided as soon as they are available.
Aug 4, 16:47 PDT
Investigating - OCHIN (Epic developers) have confirmed that there is a network issue on their end causing slowness within Epic.

There is no expected ETA on a fix at this time.

Updates will be provided as soon as possible.
Aug 4, 10:28 PDT

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

South Park Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 16:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 16:00 PDT
Scheduled - Following Monday's network outage (https://status.westernu.edu/incidents/klcdxdqq7sqh) caused by a failed battery backup (UPS), IT will replace the UPS supporting the network equipment in the South Park building during this maintenance window. During the replacement, South Park customers will temporarily lose internet, wireless (Wi-Fi), desk phone, and other network connectivity for a few minutes.
Jul 30, 16:57 PDT

Jul 30, 2026

Heath Science Center (HSC) Partial Network Outage
Resolved - Our team determined the issue was caused by a failed network switch. The switch has been replaced with a spare, reconfigured, and verified with customers. Network connectivity has been restored, and all services are operating normally.
Jul 30, 12:15 PDT
Update - Through the initial investigation it was discovered the outage is affecting a small number of offices. Classrooms are not affected.

The Infrastructure team is actively looking for a resolution.
Jul 30, 09:40 PDT
Investigating - Our Infrastructure team is currently investigating reports of a partial network outage in HSC.
Jul 30, 09:24 PDT

Jul 29, 2026

No incidents reported.

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