All Systems Operational
University Networks Operational
eduroam ? Operational
Pomona Campus Operational
East Valley Clinic Operational
Rancho Mirage Operational
COMP-Northwest ? Operational
Oliver Station Operational
VPN - GlobalProtect Operational
CHS-Northwest ? Operational
Academic Services Operational
Canvas Operational
Elentra ? Operational
EDU Rotations Operational
Mediasite ? Operational
Top Hat Operational
Administrative Services Operational
Banner ? Operational
Cognos Operational
Raiser's Edge Operational
bswift ? Operational
Misc. Operational
ADP Operational
Clinical Systems Operational
EPIC Operational
Axium Operational
ImproMed Operational
Campus Services Operational
Self Service (Banweb) Operational
My.WesternU.edu (previously YOU Portal) ? Operational
Intranet Operational
www.westernu.edu Operational
Telecom ? Operational
Electricity Operational
RightFax Operational
Microsoft 365 Services Operational
Active Directory Federated Services (Single Sign-On) ? Operational
Sharepoint Online Operational
Outlook Online Operational
Teams Operational
Misc. Operational
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Third-Party Services Operational
TeamDynamix (support.westernu.edu) Operational
ExamSoft Operational
Slate (apply.westernu.edu) ? Operational
Qualtrics Operational
Miscellaneous Operational
Miscellaneous Operational
Internal API Testing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - A fix has been implemented and all calls into TechSupport (909) 469-5432 are no longer hearing static.
Nov 30, 10:44 PST
Investigating - Currently all calls into TechSupport (909) 469-5432 are connecting but callers are hearing static on the line.

The issue is being investigated. Please continue to email TechSupport@westernu.edu or submit requests at Supoort.WesternU.edu. d

Nov 30, 10:33 PST
Nov 29, 2023
Resolved - Unfortunately, this issue has not been fully resolved yet. However, it is affecting less than 100 people. Time Reporting is in contact with ADP and will report any new updates if/when they become available.
Nov 29, 10:45 PST
Update - Payroll has met with ADP and are continuing to work on testing and resolving the ADP App sign in issue that some WesternU Employees are experiencing.

ADP is escalating this issue.

Nov 8, 16:24 PST
Monitoring - ADP has indicated that the issue should be Resolved but some WesternU employees are still experiencing issues with signing into the ADP app.

An update will be provided when the issue has been confirmed resolved with WesternU employees.

Nov 3, 12:12 PDT
Update - A limited number of employees are still experiencing issues related to ADP app login. We have been informed that ADP has further escalated the issue. We will provide an update when available.
Oct 26, 09:39 PDT
Investigating - It has been reported that the ADP app is experiencing some intermittent issues and some customers are unable to login. ADP has been contacted and we are awaiting resolution/direction from the vendor.
Oct 24, 12:33 PDT
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 20:01 PST
Scheduled - An emergency maintenance window has been scheduled to address a connection issue with the eduroam wireless network. During this maintenance window, connections to eduroam may be dropped. Connection to eduroam should automatically connect after the maintenance window.
Nov 28, 16:23 PST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.