Canvas - Some users may not be receiving Multi-Factor Authentication (MFA) SMS messages when logging into Canvas

Incident Report for WesternU

Resolved

Canvas has confirmed that the MFA SMS Message issue has been resolved.
Posted Aug 24, 2026 - 11:32 PDT

Monitoring

Canvas has recently made WesternU aware of an issue with MFA and text messages verification issues.

Canvas has also stated a that fix has been implemented and they are monitoring the result.
Posted Aug 24, 2026 - 11:02 PDT
This incident affected: Academic Services (Canvas).