My.WesternU.edu / eTranscript Access Issues

Incident Report for WesternU

Resolved

Access to the WesternU MY Portal and eTranscript are fully restored.
Posted Oct 21, 2025 - 08:07 PDT

Monitoring

The vendor for the My.WesternU.edu portal and eTranscript has reported that both services are now accessible.

WesternU IT is monitoring these services.
Posted Oct 20, 2025 - 15:47 PDT

Identified

eTranscript is also experiencing issues related to the AWS issue.

There is no current ETA for resolution.
Posted Oct 20, 2025 - 13:09 PDT

Investigating

My.WesternU.edu is currently unavailable due to the AWS outage.

There is no ETA for resolution.
Posted Oct 20, 2025 - 11:51 PDT
This incident affected: Campus Services (My.WesternU.edu (previously YOU Portal)).