External Phone Call Issue

Incident Report for WesternU

Resolved

Confirmed that external phone calls are working normally.

Posted Mar 07, 2024 - 16:31 PST

Monitoring

A fix has been applied to address the external phone call issue.

The issue will be monitored for the remainder of the day.

If no issues arise, the issue will be Resolved.

Posted Mar 07, 2024 - 11:33 PST

Investigating

WesternU is currently experiencing issues with external phone calls with no audio from the external individual. This is affecting both outgoing and incoming external phone calls.

Internal phone calls are working normally.

Posted Mar 07, 2024 - 10:05 PST

This incident affected: Campus Services (Telecom).